What are the responsibilities and job description for the Pharmacy Technician position at Lititz Apothecary?
Pharmacy Technician (T-2)
Lititz Apothecary – Lititz, PA
Lititz Apothecary, a locally owned community retail and long-term care pharmacy, is seeking a motivated and professional Pharmacy Technician to join our team. This is a unique hybrid position supporting both retail and LTC workflows. The ideal candidate has at least three years of experience as a pharmacy technician, medical biller, case worker, or similar healthcare-support role. Certification (CPhT) is required within the first year if not already obtained.
General Role Summary
The Pharmacy Team Associate works under the pharmacist-in-charge and supports:
- Daily retail workflow
- Long-term care (LTC) medication processing
- Patient medication organization and synchronization
- Insurance troubleshooting, billing, and claim follow-up
- Communication with prescribers, facilities, and caregivers
This position focuses on keeping workflows running smoothly, ensuring excellent patient experiences, and supporting both retail and LTC operations.
Core Responsibilities (Retail LTC Workflow)
Retail & Patient-Facing Responsibilities:
- Assist patients dropping off or picking up prescriptions
- Enter prescription orders accurately
- Update patient health and insurance profiles
- Assist with filling, labeling, and preparing prescriptions
- Verify patients receive correct medications at point-of-sale
- Screen and route incoming calls
- Communicate with prescribers for refill authorizations
- Support medication synchronization programs
LTC (Long-Term Care) Workflow Responsibilities:
- Process LTC medication cycles and refills
- Coordinate with facilities and caregivers
- Assist in preparing strip-packaging or med-pass supplies
- Update patient profiles with facility changes or new orders
- Communicate updates to nursing staff
- Assist with QuickMAR/QMAR or other LTC software
- Maintain accurate documentation
Insurance and Back-Office Support:
- Communicate with insurance carriers for claim resolution
- Assist with prior authorizations
- Review and correct rejected claims
- Support billing consistency for LTC and retail workflows
General Team Support:
- Assist other technicians with workflow
- Help maintain inventory, ordering, and stock rotation
- Support general housekeeping and organization
- Maintain awareness of pharmacy and LTC practice updates
- Follow all safety, HIPAA, and documentation standards
Desired Qualifications
- Professional, reliable, and mature demeanor
- Strong communication skills
- Detail-oriented with the ability to multitask
- Proactive, problem-solving mindset
- High energy and positive attitude
- Knowledge of brand and generic medications
- Understanding of medical terminology and basic calculations
- Experience with QuickMAR/QMAR or LTC software (preferred)
- Familiarity with insurance and third-party payment systems
- High school diploma or GED required
- CPhT certification not required at hire but must be obtained while employed
- Ability to follow safety procedures and use PPE
How to Apply
We are accepting applications and scheduling interviews.
Please apply via email and include:
- Resume
- Any letters of recommendation (optional)
- A call-back number
We look forward to meeting candidates who want to grow with our pharmacy and support our community.
Job Type: Full-time
Pay: $15.50 - $18.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16 - $19