DMS Specialist

Dealership:

Lithia & Driveway | DMS Specialist

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

We're looking for a detail-oriented and customer-focused DMS Specialist to join our Dealer Mechanical Services team. In this role, you'll play an important part in supporting dealership operations through a combination of administrative, accounting, and customer service responsibilities.

You'll collaborate with stores, product providers, and internal teams to ensure processes run smoothly while helping maintain accuracy, compliance, and exceptional service.

Location: Remote (PST work hours)

Compensation Range: $19.25–28.85, with a typical starting range of $21.00-23.00/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Activate, process, and cancel vehicle service product contracts.
• Support dealerships and internal partners by providing timely customer service and issue resolution.
• Manage ServiceNow inquiries and phone support while meeting established service level agreements.
• Complete accounting and reconciliation activities, including product statements, bank reconciliations, GL processing, and month-end tasks.
• Review cancellation packets and claims for accuracy and compliance.
• Help with product provider submissions and reporting requirements.
• Support cross-training efforts, provide backup coverage, and help develop junior team members.
• Participate in department projects and continuous improvement initiatives.

What You'll Bring

• 2 years of experience in accounting, dealership administration, contract processing, or a related business support role.
• Working knowledge of reconciliations, general ledger processing, Accounts Payable, and Accounts Receivable functions.
• Experience managing high-volume transactions while maintaining accuracy and meeting deadlines.
• Proficiency with Microsoft Excel, Outlook, and business systems.
• Independently research and resolve customer, accounting, or operational issues.
• Experience reviewing contracts, financial documents, and customer records for accuracy.
• Dealership accounting, F&I, service contract, warranty, or ServiceNow experience preferred.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.