DMS Specialist

Dealership:

Lithia & Driveway | DMS Specialist

Location: Medford, OR (ideal) - open to remote

Compensation: The full salary range for this position is $19.25-$28.85/hr. The anticipated starting pay is $19.25-24.00/hr, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

At Lithia & Driveway, we are committed to providing exceptional service throughout the automotive ownership lifecycle. Our Dealer Mechanical Services (DMS) team plays a critical role in ensuring seamless administrative and accounting support across our operations.

The DMS Specialist is an experienced member of the DMS team, responsible for providing stellar customer service in both administrative and accounting capacities. This role supports the team by guiding initiatives, training junior staff, and ensuring key processes are completed accurately and efficiently.

What You'll Do

Administrative Duties:

• Activate and cancel third-party and Lithia-owned service product contracts as authorized.

• Manage workload efficiently and provide support to store teams as needed.

• Provide back-up coverage and daily support across the department.

Accounting Duties:

• Respond to Tier II ServiceNow inquiries and assist with phone support.

• Reconcile product statements and bank accounts.

• Manage GL processing, schedule reviews, and month-end processes.

• Process LOF claims and submittals to product providers.

• Conduct second review process on cancellation packets.

Leadership & Team Support:

• Train and mentor junior staff, promoting continuous improvement.

• Lead departmental initiatives and projects aligned with company goals.

• Participate in cross-training within the department.

What You'll Bring

• Strong attention to detail and a sense of urgency

• Excellent written and verbal communication skills

• Active listening and critical thinking abilities

• Time management and ability to prioritize workload effectively

• Proficiency in Microsoft Office, including Outlook, Excel, and OneNote

• Familiarity with Accounts Receivable and Accounts Payable processes

• Dealership accounting experience highly preferred

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.