What are the responsibilities and job description for the Title and Registration Specialist II position at Lithia & Driveway?
Dealership : L0637 South Central Finance Center
Title and Registration Specialist II
The Title and Registration (T&R) Specialist II is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.
The T&R Specialist II generally will report to either a Title and Registration Supervisor or Accounting Supervisor.
Responsibilities (NOTE : In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)
Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload / submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily on more complex issues
Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily on more complex issues
Be comfortable working directly with customers when needed to resolve registration / title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM / email
Answer Customer questions regarding the Purchase paperwork
Be comfortable working directly with government personnel when needed to resolve registration / title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM / email
Answer Customer questions regarding the Purchase paperwork
Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
Frequently and consistently exceeds performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
Additional work and tasks as needed
Skills and Qualifications
5 years of experience working in a vehicle dealership and / or processing vehicle registration paperwork required!
CDK and / or Webdealer experience preferred!
Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
High school diploma preferred
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Up to 1 / 3 of time : standing, walking, lifting up to 25 pounds
Up to 2 / 3 of time : sitting, kneeling, reaching, talking, hearing
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE : This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits :
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
