What are the responsibilities and job description for the Service Advisor position at Lithia & Driveway?
Dealership
L0237 Lithia Toyota of Missoula
Lithia Toyota of Missoula
Service Advisor
Pay Range: $60k - $90k/Annually (DOE)
We're more than just a leading automotive dealership; we're a community dedicated to creating an environment where every team member can thrive. We understand that the heart of our success lies in our people, which is why we're seeking a Service Advisor who is passionate about providing exceptional customer service, eager for personal growth, and values a quality work-life balance. If you're looking for a workplace that champions professional development and offers a supportive, friendly atmosphere, your search ends here.
Why Join Us?
L0237 Lithia Toyota of Missoula
Lithia Toyota of Missoula
Service Advisor
Pay Range: $60k - $90k/Annually (DOE)
We're more than just a leading automotive dealership; we're a community dedicated to creating an environment where every team member can thrive. We understand that the heart of our success lies in our people, which is why we're seeking a Service Advisor who is passionate about providing exceptional customer service, eager for personal growth, and values a quality work-life balance. If you're looking for a workplace that champions professional development and offers a supportive, friendly atmosphere, your search ends here.
Why Join Us?
- Competitive Compensation: We offer a competitive salary package that reflects your valuable contribution to our team.
- Focus on Personal Growth: With access to professional development opportunities and ongoing training, we're committed to helping you grow both personally and professionally.
- Quality of Life: We believe in maintaining a healthy work-life balance, providing a positive work environment that respects your time and personal life.
- Team-Oriented Culture: Join a workplace where teamwork, respect, and communication are the foundation of our success.
- Greet customers promptly and courteously upon their arrival.
- Listen to customer concerns and questions, providing accurate information and advice.
- Recommend appropriate services and repairs based on customer needs and vehicle condition.
- Provide detailed explanations of services and repairs to customers.
- Upsell additional services and products to enhance customer satisfaction and vehicle performance.
- Maintain customer records and follow up on service requests.
- Collaborate with technicians and the service department to ensure timely and accurate service delivery.
- Ensure high levels of customer satisfaction and retention through exceptional service.
- High school diploma or equivalent.
- Proven experience in customer service or sales, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Ability to build rapport with customers and provide exceptional service.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency with computer systems and software used in automotive service management.
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Salary : $60,000 - $90,000