Dealer Services Administrator

Dealership

L0105 Lithia Home Office

Manufacturer Relations & Dealer Services Administrator

Location: Medford, OR - onsite position

Schedule: Monday - Friday; 40 hours per week

Compensation: The full range for this position is $19.25-28.85/hr. The anticipated starting pay is determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey!

About The Role

The Manufacturer Relations & Dealer Services Administrator is a highly visible administrative position providing wide-ranging support across Lithia & Driveway, with primary focus on the Manufacturer Relations & Dealer Services department. This team plays a critical role in dealership lifecycle activities including acquisitions, divestitures, open points, and dealership changes, ensuring compliance with manufacturer, regulatory, and internal requirements. The Administrator supports key processes that directly impact transaction timelines, dealership continuity, and corporate record accuracy.

Success in this role requires strong communication, attention to detail, a sense of urgency, and the ability to manage competing priorities in a deadline-driven environment.

What You’ll Do

In this role, you’ll provide essential support to the department and help ensure projects stay organized, compliant, and on schedule. Responsibilities include:

• Support the Manufacturer Relations & Dealer Services team on active projects and department initiatives
• Facilitate and maintain new company formation documentation in coordination with outside counsel
• Administer department email inboxes, review correspondence, and distribute internal/external communications
• Assist with obtaining corporate officer signatures on manufacturer, regulatory, and transactional documents
• Facilitate General Manager change and approval processes, including required documentation and updates
• Track, monitor, and support dealer agreement renewals
• Partner cross-functionally with internal teams on acquisitions, divestitures, dealership changes, and special projects
• Support renewals, DBA filings, and other corporate maintenance items
• Schedule meetings, prepare agendas, and capture meeting minutes
• Maintain, audit, and ensure data accuracy across department systems and project tools
• Provide backup administrative support and coverage as needed
• Identify discrepancies, errors, and process gaps while proposing solutions and improvements
• Communicate project updates, priorities, and issues proactively with leadership
• Create and maintain department procedures, templates, and documentation
• Scan, organize, file, and maintain corporate records according to department standards
• Maintain accurate manufacturer and corporate information to support internal/external requests
  
  

What We’re Looking For

This is a detail-heavy role that requires strong organization and the confidence to communicate with leadership regularly.

Skills & Qualifications

• Strong attention to detail and accuracy
• Sense of urgency and ability to meet important deadlines
• Excellent written and verbal communication skills
• Strong critical thinking and problem-solving ability
• Active listening skills and professionalism in a collaborative environment
• Strong time management and ability to prioritize workload independently
• Proficiency in Microsoft Word, Excel, Outlook, and Adobe
• Minimum 3 years of experience in a business office environment
• Experience communicating with upper management
• Automotive industry experience preferred
  
  

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.