What are the responsibilities and job description for the Customer Satisfaction Representative position at Lithia & Driveway?
Dealership
L0397 Driveway Home Office
Driveway.com | Customer Satisfaction Representative
Office Locations:
Medford, OR:150 N. Bartlett St
Dallas, TX: 14900 Landmark Blvd
Schedule: 40 hour work week
Compensation: $20.00-$22.00
Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward.
Join the team at Driveway, where customer satisfaction is our priority!
Position Overview
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
What You'll Do
L0397 Driveway Home Office
Driveway.com | Customer Satisfaction Representative
Office Locations:
Medford, OR:150 N. Bartlett St
Dallas, TX: 14900 Landmark Blvd
Schedule: 40 hour work week
Compensation: $20.00-$22.00
Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward.
Join the team at Driveway, where customer satisfaction is our priority!
Position Overview
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
What You'll Do
- Lead customer satisfaction improvement initiatives at assigned store(s).
- Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
- Develop and implement continuous improvement plans to enhance customer satisfaction.
- Follow up with customers within 48 hours to ensure their satisfaction.
- Track and trend customer concerns and survey scores using the FreshDesk Omni Program.
- Collaborate with the Reputation and Brand Team on reviews and social media sentiment.
- Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.
- Attention to detail and sense of urgency.
- Strong communication skills.
- Warranty Claims or Collections experience highly preferred
- Basic computer skills.
- Team player with a positive attitude.
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Salary : $20 - $22