What are the responsibilities and job description for the Mobile Digital Literacy Navigator position at Literacy Volunteers of Chautauqua County, Inc.?
Help people use technology with confidence. Literacy Volunteers of Chautauqua County is seeking a patient, dependable, and community-minded person to bring hands-on digital support to rural residents. This is an active, field-based role with travel to libraries, senior centers, food pantries, town halls, and other community locations throughout Chautauqua County. You do not need to be an IT expert, but you must enjoy helping people and explaining technology clearly and respectfully. This is an 18-month grant-funded position.
What You Will Do
- Travel to scheduled community sites and set up and take down portable computer labs.
- Provide one-on-one help with laptops, tablets, smartphones, email, software updates, and basic troubleshooting.
- Teach small-group classes using Northstar Digital Literacy and other programs that support skill building using technology and access to community services and resources.
- Help participants complete online job applications, create resumes, use school and benefit portals, and access telehealth services.
- Teach online safety, privacy, password protection, scam awareness, and internet affordability options.
- Track attendance, services, and participant progress in the designated database.
- Coordinate schedules, outreach, referrals, and volunteer support with community partners.
- Serve as a member of the digital literacy and IT team.
- Contribute to project development, expansion, and success by communicating successes, challenges, and potential solutions.
- Additional responsibilities will be assigned as needed.
What You Bring
- A high school diploma or equivalent. An associate or bachelor's degree in Human Services, Social Work, Education, or IT is helpful but not required.
- At least two years of experience in customer service, human services, adult education, community outreach, or a related role.
- Comfort using Windows, macOS, iOS, Android, web browsers, Microsoft Office, Google Workspace, and common online tools. Knowledge of all is not required; willingness to learn is essential.
- Strong communication, listening, organization, and problem-solving skills, with patience for helping beginners.
- The ability to work independently, follow a rotating travel schedule, and lift and transport equipment weighing approximately 25-50 pounds.
- A valid, clean driver's license and a reliable personal vehicle for travel throughout Chautauqua County.
- Knowledge of Chautauqua County and its rural communities is strongly valued. Bilingual English/Spanish skills are a plus but not required.
Benefits and Schedule
- Generous vacation, sick leave, and paid holidays.
- Flexible schedule; occasional evening and weekend hours may be required.
- Full-time, 35-40 hours per week.
About Literacy Volunteers of Chautauqua County and How to Apply
Literacy Volunteers of Chautauqua County has been helping adults improve their literacy, education, and life skills since 1969. LVCC provides free, individualized instruction and support to adults throughout Chautauqua County, helping learners build the skills and confidence needed to reach their educational, employment, and personal goals.
To apply, submit your resume and cover letter to julie@lvccread.org.
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: On the road
Salary : $20 - $22