Volunteer Program Manager

About Literacy Source

Literacy Source partners with adults working to gain skills and education to create new opportunities for themselves, their families, and the community. As a non-profit community learning center, we work towards an inclusive and equitable society providing education and opportunities for all adults. We provide free basic skills classes and one-on-one tutoring at our Learning Center in Lake City and in locations throughout Seattle. Our students range from 18 to 90 years, speak 50 languages, and represent 75 nations. 98% of our students are low-income and 88% are immigrants or refugees.  All our students share one common element – the desire to learn and achieve their goals. 

Our Values 

·        Lifelong Learning: We believe that all adults can learn and grow.  

·        Equity: We create equal access to education because systemic injustices and oppression lead to unequal opportunities and barriers to participation.  

·        Inclusion: We foster an inclusive and multicultural space in which all cultures, traditions, social identities, and ways of knowing are respected and welcomed.  

·        Collaboration: We seek out the knowledge and experience of our community and work with others on shared goals.  

·        Integrity: We are honest and accountable to each other and our community.  

·        Celebration: We believe learning is fun and empowering and deserves to be celebrated alongside the community we’re building together. 

  

Responsibilities

This position manages, coordinates, and maintains a comprehensive volunteer management program to orchestrate a community of 200 volunteers who provide crucial support to Literacy Source services. In addition to providing direction and coordination of all volunteer functions, the VPM will coordinate outreach, recruitment, training, and ongoing tracking and maintenance of both on-site and off-site volunteers. The VPM also coordinates and supervises WSC AmeriCorps and VISTA programs and members.

The VPM works with all Literacy Source staff and community to create an on-going welcoming rapport with volunteers to ensure they feel supported and valued. In addition, the VPM works to support the Literacy Source mission, values and current strategic plan, which includes furthering Literacy Source’s efforts toward becoming an anti-racist, multicultural organization. 

Report to

The Co-Executive Director, Educational Director, Cat Howell

Specific Description and Duties

Volunteer Outreach & Recruitment

·        Conduct two monthly New Volunteer Orientations (NVO) online

·        Coordinate participation in volunteer recruitment events and opportunities

·        Publicize opportunities for volunteers, including updating information on online sites and coordinating posting of flyers in communities

·        Work with the Communications Manager to facilitate distribution of information relevant to volunteers including a monthly online volunteer newsletter

·        Work with Website Development to maintain information. on the website for volunteer site and events page

·        Respond to all volunteer enquiries, screen and interview potential volunteers.

·        Coordinate recruitment and placement opportunities with Seattle Public Library Conversation Class Manager

·        Assist Co-E.D., Directors with board and committee member recruitment and outreach

Supervision, Training & Support

·        Work with the Co-E.D., Educational Director to coordinate volunteer trainings, including developing an annual training plan and updating online training resources

·        Provide administrative support for local online and in-person trainings

·        Provide site supervision and overall support to AmeriCorps Service and VISTA members.

·        Give job-specific guidance and support to all members as their work plan relates to volunteer recruitment, development, and support

·        Provide volunteer support to Seattle Public Library Conversation Class Manager

·        Coordinate volunteer resources and relevant content updates for the instructional Google Drive (with Instructional Team)

·        Work with Instructional Advisors to match tutors to students and instructors to classes

Volunteer Appreciation

·        Plan and organize volunteer recognition events, including twice yearly Literacy Source celebrations and during annual National Volunteer Week

·        Spotlight a volunteer bi-monthly as a feature in the general E-Newsletter

·        Work with offsite Seattle Public Library Conversation Class Manager to recognize and support offsite volunteers 

·        Develop an on-going friendly and supportive environment where volunteers feel welcomed, included and able to participate 

Advocacy/Leadership/Outreach

·        Attend Board Governance Committee meetings as applicable, to assist in new Board member recruitment/onboarding/training process

·        Attend relevant local provider and community meetings 

·        Attend the annual volunteer management conferences (Literacy Minnesota, Volunteer Admin Network)

·        Represent Literacy Source with other local non-profit volunteer programs and maintain networking connections.

Ongoing Tracking & Systems 

·        Review and manage volunteer policies, procedures, and standards of volunteer service

·        With Office Coordinator and Data Manager, monitor volunteer data entries in Apricot database

·        With Co-E.D., Managing Director and Finance Manager plan and track a volunteer budget for trainings and volunteer appreciation

·        With the Data Manager, track volunteer demographic data, tutor retention, and attrition.

·        Monitor a system that tracks volunteer training attendance

·        With Data Manager and Co-E.D., Educational Director, set and monitor volunteer program KPIs to support long-term organizational strategic goals

General Office

·        Regularly provide office coverage and assist with ongoing office activities, including phone answering, opening and closing 

·        Provide updated information on volunteer activities for inclusion on website

·        Work easily as part of a team and participate in regular staff meetings

·        Support long-term strategic planning along with Board members and other staff

·        Other tasks as needed 

Required Qualifications

§ Program management/leadership experience

§ Experience designing and running trainings for adults

§ 1 yrs. coordinating and running a volunteer program

§ Experience serving low-income, adult learners who face multiple challenges

§ Experience working in non-profit or public agency with individuals of diverse backgrounds

§ Demonstrated level of cultural awareness and commitment to advancing diversity, equity, and inclusion work

§ Ability to interact with a variety of diverse personalities, be able manage conflicts, different approaches, opinions and methods

§ Commitment to Professional Development in work area

§ Excellent verbal and written communication skills and demonstrated competence in interpersonal relationships and group facilitation

§ Demonstrated ability to organize public outreach events, good presentation skills

§ Ability to prioritize and execute multiple tasks in a busy office environment

§ Strong computer and organizational skills

§ Willing to work flexible hours, including evenings and occasional weekends

Desired Qualifications

§ 1 yrs. education or experience in working in adult foundational education, social work, or a related field

§ Ability to utilize statistics as a tool for highlighting volunteer program achievements

§ Lived experience that reflects our student population (proficiency in Spanish, Chinese, Amharic, Oromo, Arabic, Tigrigna; immigrant or refugee; non-traditional educational trajectory)

Time Commitment

35 hours a week that take place Monday to Thursday between 8.30am and 8pm with additional hours on Fridays or weekends as needed for events or trainings

Compensation & Benefits

·        Supporting a mission to make a difference in hundreds of people's lives

·        Work with a diverse and motivated team of staff and community.

·        This is an exempt, salaried, full-time (35 hours per week) position.

 Benefits include:

·        Fully paid medical, dental, and vision

·        9 paid holidays; 2 floating holidays

·        Paid office closure the first week of July and the last week of December

·        Additional 20 days of paid time off

·        Employer-matching retirement plan after one year of employment

·        Federal student loan forgiveness

·        Opportunities for paid professional development

·        Some flexibility with work schedule, with some remote, evenings and weekend work

 

The position is hybrid - required to be in the office at minimum one day a week at our Lake City location. Salary Range: $63,000-$64,200.  Starting salary determined by experience using the Literacy Source pay equity matrix.

Interview process

·        Phone screen interview

·        Virtual first panel interview

·        Virtual second panel interview with performance task. All candidates who submit the performance task and attend the second interview will receive a $50 egift card for compensation of their time

How to Apply:

Submit a resume and cover letter to cath@literacysource.org

For more information, visit www.literacysource.org

Closing Date: on or before March 4, 2026

12360 Lake City Way NE. Ste 301, Seattle, WA 98125 | 206-782-2050 | www.literacysource.org 

Literacy Source is an equal opportunity employer working towards a culturally diverse workplace.  

We strongly encourage applications from the BIPOC community, immigrants, refugees, women, people with disabilities, members of the LBGTQ community and other underrepresented and historically marginalized groups.