Program Coordinator - VCP

Summary

The Program Coordinator is responsible for leading Literacy Pittsburgh’s volunteer tutoring programs in a specific geography within the agency’s service area. The position coordinates services for tutors and students in designated neighborhood areas and develops local partnerships to create better lives through learning.  The program coordinator ensures that the volunteer tutoring program in their area is a high-quality experience for students and volunteers alike by providing excellent volunteer and student support and student-focused intake, assessment, and matching.  This is a full time exempt position. This coordinator will serve the Western Allegheny County and Airport areas.

Essential Functions

• Coordinate community-based volunteer services in designated neighborhoods and area locations.
• Develop and support community-based partnerships that advance Literacy Pittsburgh’s mission by reaching new students and tutors, connecting with related service providers and enhancing our program offerings.
• Work with the Volunteer and Community Programs team to plan and coordinate program services, monitor progress and solve problems and ensure program compliance with applicable state, federal, and other grant requirements. 
• Follow agency protocol and processes for effective service delivery.
• Oversee volunteer professional development and on-going training to ensure a high-quality volunteer experience that leads to strong student outcomes.
• Collect, analyze and monitor key student and tutor performance, including attendance hours, student assessment scores, learning objectives, student and tutor feedback, and outcomes for state and federal compliance, student learning objectives, and overall program improvement.
• Provide case management support and referrals for students to address barriers and transition needs as related to program participation.
• Participate with internal agency committees and teams, as well as relevant external partnerships.
• Represent Literacy Pittsburgh in outreach efforts and as an expert in volunteer coordination and adult education in assigned geographic locations.
• All other duties as assigned. 

 Teamwork

• Participate with internal agency committees and teams, as well as relevant external partnerships. 
• Follow agency protocols and processes for effective service delivery.
• Show leadership by offering expertise locally and regionally.

 Qualifications 

• Bachelor’s degree in education or related field
• Experience in managing volunteers preferred.
• Experience teaching, tutoring, or adult education preferred.

Skills and Competencies

• Ability to cultivate and work toward a shared organizational vision.
• Strong interpersonal skills, and proven ability to build positive relationships with colleagues, clients, and stakeholders of diverse backgrounds,
  • Demonstrated alignment to Literacy Pittsburgh’s core values*
• Track record of utilizing effective processes to produce high quality and timely work products.
• Demonstrated problem solving skills, and flexibility to adapt to changing needs.

 Additional Eligibility Requirements

• Act 33/34 clearances

 Work Environment 

• Full-time, some evening work required.
• This position requires the use of personal vehicle for local travel.

 Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Requires the ability to lift, pull and push up to 40 pounds.