Benefits Experience Specialist

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

This position is based in Raleigh NC, Philadelphia, PA or Austin TX and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least six days per month.

Overview: As a Benefits Experience Specialist at Litera, you will serve as a trusted resource for employees and leaders across the United States, ensuring our US benefits programs are competitive, compliant, and well-understood. You will manage day-to-day US benefits administration, partner with vendors and internal stakeholders, support annual open enrollment activities, and drive continuous improvement of the employee experience. You will also provide support to global People/Total Rewards partners by sharing best practices, coordinating with vendors where needed, and helping ensure consistent processes across regions.

Key Responsibilities:

• Serve as the primary point of contact for benefits questions, eligibility, enrollments, and life events, ensuring timely and accurate support.
• Administer benefit plans (medical, dental, vision, life, disability, retirement, wellness, and voluntary programs), coordinating with carriers/brokers and internal partners.
• Maintain accurate benefits data in HRIS and ensure deductions and vendor files are processed correctly; partner with Payroll/HRIS to resolve issues.
• Support annual enrollment planning and execution, including timelines, testing, communications, and employee education.
• Partner with vendors to troubleshoot claims escalations and service issues, advocating for employees while protecting plan integrity.
• Own US benefits compliance administration and annual requirements support (as applicable), including required notices and plan documents (e.g., ERISA/SPDs, SBCs, COBRA, HIPAA) and coordination for items such as ACA administration/reporting, Form 5500 data collection, and PCORI fee support.
• Support US benefits renewals and vendor/broker management by gathering data, coordinating deliverables and service levels, and assisting with plan comparisons and recommendations.
• Deliver benefit orientations and targeted education sessions; create clear, inclusive communications for employees in multiple locations.
• Conduct audits/reconciliations to ensure data integrity across HRIS, vendors, and payroll deductions; document and resolve variances and provide basic reporting/insights to inform program improvements.
• Provide supporting coordination for non-US benefits programs by partnering with regional People teams and vendors on shared processes (e.g., enrollment timelines, communications templates, and data integrity), without being the primary owner for local plan design or compliance.
  
  

Qualifications:

• 3 years of experience in US benefits administration/benefits operations or total rewards (benefits-focused), including managing medical, dental, vision, life, disability, and retirement programs.
• Working knowledge of HRIS and benefits platforms; experience with Workday required.
• Strong understanding of benefit plan fundamentals (eligibility, enrollments, deductions, claims, and vendor file processes).
• Experience partnering cross-functionally with Payroll, HR, Finance, and external brokers/carriers to deliver a high-quality employee experience.
• Strong attention to detail and comfort working with confidential information, audits/reconciliations, and process documentation.
• Knowledge of US benefits regulations and compliance requirements (e.g., ERISA, ACA, COBRA, HIPAA) is preferred; exposure to benefits practices in other countries/regions is a plus.
  
  

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
  
  

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.