Technical Account Engineer (Sales Engineer)

Litens has been a leader in delivering efficient, high performance and reliable vehicles for decades. Today our focus is on moving the EV revolution forward. We are a high performance, fast paced and innovative team. We are focused on a sustainable future and developing technologies that get us there sooner. We have a nimble organization structure and a lot of room for talented people to experience all aspects of what it means to bring ideas to life.

Why Join Litens

The Technical Account Engineer is the face of Litens Engineering to a customer and represents the Voice of Customer back to the organization. Maintaining our competitive advantage, the TAE brings design, engineering, technical skills, experience and expertise value direct to the customer, while continuously striving to explore new opportunities, learn and improve so that Litens can stay ahead. Working with Sales, TAE is a focal point in our strategic Customer Engagement Model, where winning new business is the top goal. This involves working directly at the customer designing new systems and applying our technologies and new solutions to satisfy and exceed customer expectations. Developing relationships and being in tune with customers is key and will require skillful leadership, analysis and guidance to discover new potential ideas, capitalize new opportunities and especially during conflict or problem resolution.

At Litens, you can make an impact. We’ve purposefully created a supportive and flexible environment that gives everyone the opportunity to succeed. Litens offers a competitive and people-first approach to compensation and benefits, and we are committed to provide balanced employment and advancement opportunities for everyone.

Experience a fulfilling and supportive environment where ingenuity is rewarded, collaboration is encouraged, and opportunities are readily available.

Our diversity is our source of strength. At Litens, we are committed to equal employment opportunity, and we value and welcome diversity.

What you will do:

Working closely with Sales, act as a point of contact to engage customers with respect to promotion of Litens products and solutions for new opportunities, active application projects, warranty issues and product challenges by providing direct technical and problem management support. This includes intelligence gathering about customer technology roadmap, new product developments, emerging trends, competitors, market situation, product benchmarking, warranty, among others.

Communicate effectively with customer and within our organization (both Sales and Engineering); Express with clarity the strategy for each project/issue, technical requirements and specifications; Understand and express in detailed technical terms the customer system level technologies, our corresponding product technologies and the interactions between them. This includes deep product application knowledge of our catalogue, including the design and validation of our technologies.

Must be in tune with customer expectations, standards and customer specific requirements (such as unique reporting). Ability to identify opportunities and suggest suitable Litens solutions to meet customer needs and provide customer with confidence of the application using FMEA, DRBFM, and Simulation Tools. This requires strong technical skills, knowledge and understanding of product design (in house Simulation Tools), validation, quality, and 3D CAD.

Support customer onsite by routine visitation. Present RFQ technical proposals to the customer; Present customer & project information to management at the home office. This includes use of Litens in-house engineering tool (AB3) to create static accessory and timing system layouts and basic simulations such as SimDrive for the various products direct with customer onsite. Support customer visitation to Litens sites.

Support and lead quality issues between the customer and the plant to keep relationships on track until there is resolution, as required. This includes FTA (8D) problem solving activities and warranty and field part reviews and data gathering.

Develop and expand customer relationships by creating trust and confidence in our abilities, technical know-how and valued leadership in the area of delivering solutions and innovation.

What you will bring:

Degree in Engineering or Applied Science or equivalent.

3 years of customer engagement and application experience in the automotive industry (IATF 16949), with demonstrated customer relationship building including understanding of relevant automotive markets and appropriate approach for the various customer audiences (cultures).

Experienced / Knowledge of customer standards and customer specific requirements; strong technical skills, knowledge and understanding of product design (in-house AB3), validation, quality, including industry tools DFMEA, AFMEA, DRBFM, FTA (8D). Solidworks 3D CAD and/or SimDrive is an asset.

Demonstrated track record of independent decision making, problem solving; Leading Quality Issues, Warranty experience or Six Sigma is an asset.

Must be willing to travel and maintain a valid passport.