LOGISTICS OPS COORDINATOR I

LISI AEROSPACE is ranked 60th in the global aerospace value chain and specializes in the design and manufacture of high-tech metal components to enhance aircraft safety and performance. Active since 1950 in the fastener market (no. 3 worldwide), LISI AEROSPACE has been a recognized player in metal components for aircraft engines and airframes since 2011. With its dedication to industrial excellence, LISI AEROSPACE aims to become a leader in costs, quality, deadlines and workplace safety. This mindset is represented at every level of our company and by all of our team members. At LISI AEROSPACE, we focus above all on advancement and flexibility. Every employee is empowered and has the latitude they need to carry out their assignments and develop their skills. We provide this mobility and training through our Corporate University, the LISI Knowledge Institute (LKI). As a result, our company is growing fast and always welcoming new talents.

Primary Summary

Analyzing customer inventory levels and assisting customers with pricing, lead-time and follow-up leads. The Logistics Ops Coordinator I acts as liaison between the customer and LISI Aerospace.

Essential Duties And Responsibilities

• Manages customer relationships handles complaints, resolves customer issues, and communicates significant customer needs and issues to management.
• Oversees closure on customer issues by coordinating and following up on actions from various departments.
• Manages and coordinates customer rejections with the responsible department to ensure rapid turnaround time for replacement parts or account credit.
• Manages the Min-Max programs for assigned customers.
• Conducts analysis of customers’ orders and inventory requirements.
• Produces inventory status reports.
• Provide customer with ship information as required, including waybill numbers, quantities, as well as receipt dates.
• Works closely with customer service representatives and maintains open communication and manages delivery expectations by communicating status on open purchase orders.
• Coordinates follow-up of ship dates or shipment information with Production Planners.
• Ensures that proper and timely charges and adjustments to customer inventory levels are made to maintain accurate internal priorities in the Logistics departments.
• Organizes the processing of customer purchase orders received via telephone, fax, mail, or Electronic Data Interchange (EDI).
• Responsible for verifying the lead time, validating orders, and clauses of incoming purchase orders.
• Coordinates critical order requirements with the Planning Department.
• Is a back-up to the Logistics Ops Coordinator position.
• Attends all required job related training (internal and external).
• All employees are responsible for complying with the rules and regulations set forth by Federal, Local, and State government, LISI Aerospace, and HSE Procedures.
• All employees are responsible for attending all training provided and for adhering to all HSE procedures, policies, and plans, conforming to reporting requirements, and safe operating procedures at all times.
• All employees are required to bring any known or suspected nonconformance for all company procedures or legal requirements to management’s attention immediately.
• Continually seek opportunities to improve our HSE performance by establishing objectives and targets, measuring progress, and reporting our results.
• Other duties may be assigned.
  
  

Ways Of Working, Experience, And Behaviors

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses experience to complement data; understands the work flows and procedures.
• Technical Skills – Understands and has working knowledge of customer service process and logistics procedures and function; Able to clearly share expertise and transfer technical knowledge to others.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens intently to others and seeks clarification; Provides clear and pleasant responses to inquiries regardless of the situation; Demonstrates group presentation skills; Willing to accept responsibility and have the ability to influence change through salesmanship and persuasion.
• Written Communication – Writes technical documents clearly and accurately. Transfers technical data into meaningful written documents that can be understood by all levels of the organization.
• Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
• Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness – Works within the direction of the department’s resources; Contributes to profits and revenue; Conserves organizational resources.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  
  

Responsibilities

Supervisory Responsibilities:

No supervisory responsibilities.

May assist in the technical coaching of the Logistics Coordinator position.

2B

Essential Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Bachelors Degree (B.A.) from a four-year college or university
• 5 years related experience and/or training; or equivalent combination of education and experience preferably in the aerospace fastener industry.
• Previous work experience in any of the following; supply chain, logistics operations, customer service, inside sales.
  
  

Skills And Abilities

Computer Skills

To perform this job successfully, an individual should have knowledge of Contact Management systems; Database systems; Internet software; Spreadsheet software and Word Processing software.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and apply concepts of business math. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

Must provide proof of US person, under ITAR restrictions

PHYSICAL DEMANDS, WORK ENVIRONMENT, HEALTH AND ,SAFETY

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.

Safety and Environmental

The responsibilities of the position include compliance with company and governmental safety, environmental and hazardous materials regulations and procedures. Employee will be required to wear personal safety equipment such as safety glasses, hearing protection, or proper footwear PPE in specified areas.

Participate In The Development And Promotion Of The HSE Culture, Be Exemplary In Terms Of Health, Safety And The Environment, In Particular By

• Respecting and ensuring respect for the instructions and rules established in the field of health, safety and the environment (in particular the LISI golden rules)
• Immediately correcting, whenever possible, or reporting to his or her superiors and/or the HSE department, any malfunction or risky situation in the fields of health, safety and environmental protection
• Implementing preventive actions to reduce the environmental footprint and control health and safety risks
• Participate, upon request, in analyses (of risks, incidents) and HSE working groups related to his/her professional scope
• Be familiar with the main health and safety risks and the main environmental impacts relating to the scope of his/her work
• Be familiar with the site's HSE policy and objectives
• To be able to make proposals for improving working conditions and limiting environmental impact
  
  

LISI is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.