Site Supervisor - Supported Living Services

The Site Supervisor is an hourly, first-level supervisory position responsible for overseeing the day-to-day operations of assigned residential and/or community-based programs serving Individuals with intellectual and developmental disabilities (IDD) under Indiana Medicaid Waiver programs. This role ensures services are delivered in accordance with Individualized Support Plans (ISPs), Behavior Support Plans (BSPs), wellness coordination plans, and regulatory requirements.
The Site Supervisor serves as the primary point of contact for Direct Support Professionals (DSPs), coordinating staffing and coverage, supporting compliance and documentation accuracy, and promoting continuity of care. This role ensures staff support, regulatory compliance, and high-quality service delivery while fostering the health, safety, and person-centered outcomes of the individuals served, in alignment with Lirio's Mission and Values.

Essential Functions & Responsibilities

• Serve as the primary point of contact for Direct Support Professionals (DSPs) regarding scheduling, call-offs, shift coverage, and immediate program concerns.
• Coordinate and maintain staff schedules to ensure compliance with Indiana Medicaid Waiver staffing requirements, authorized service hours, and continuity of services, including evenings, weekends, and holidays as needed.
• Manage staff schedules, time-off requests, and coverage plans in accordance with company policy and waiver service authorizations.
• Provide coaching, guidance, and performance feedback to DSPs regarding service delivery, documentation, professional conduct, and person-centered practices.
• Support new staff onboarding, orientation follow-up, required training completion, and ongoing competency development in accordance with agency policies and Bureau of Disabilities Services (BDS) standards.
• Participate in a rotating regional weekend on-call schedule.

Site Supervisory Responsibilities

• Oversee the day-to-day support and supervision of Individuals served to ensure services align with their ISPs, BSPs, Wellness Plans, and person-centered outcomes, including individual goal implementation.
• Ensure adherence to individual rights, dignity, and choice.
• Ensure person-centered practices are implemented and individual rights are always respected.
• Oversee and maintain all person served monthly finances, including cash on hand, TruLink cards, EBT cards, and laundry quarters. Ensure all documentation and receipts are submitted according to agency policy.
• Ensure compliance with all individual medical needs and appointments, including the availability of prescribed medications.

Compliance, Documentation, & Billing Support

• Serve as first-level reviewer for documentation related to compliance and billing, including timekeeping, service notes, EVV compliance, eMAR documentation accuracy, and required program records.
• Ensure documentation supports services billed under Indiana Medicaid Waiver programs and meets BDS, FSSA, and audit standards.
• Identify documentation errors, omissions, or inconsistencies and follow up with staff for correction in a timely manner.
• Assist with preparation for internal reviews, external audits, licensing visits, and case manager monitoring.

Communication & Reporting

• Communicate program needs, staffing concerns, incidents, and trends to the Program Manager.
• Ensure incidents, unusual events, and health and safety concerns are documented and reported according to agency policy and state requirements.
• Participate in team meetings, training, and quality improvement activities as scheduled.
• Ensure compliance with mandatory reporting requirements for allegations of abuse, neglect, and exploitation (ANE).
• Maintain effective and consistent communication with all members of Lirio management.

Core Competencies

• Person-centered and trauma-informed leadership
• Compliance and attention to detail
• Crisis response and problem-solving
• Effective communication and teamwork
• Flexibility and accountability
• Time management and adaptability

Required Education & Experience

• High school diploma or GED required.
• Minimum 1–3 years of experience providing services to individuals with intellectual and developmental disabilities.
• Knowledge of Indiana Medicaid Waiver services, ISPs, BSPs, HSPs, and BDS/FSSA regulations.
• Ability to manage schedules and prioritize tasks.
• Ability to respond to urgent staffing and program needs in a fast-paced environment.

Preferred Qualifications & Experience

• Prior experience as a Lead DSP, Coordinator, or Supervisor.
• Experience with electronic health records, scheduling systems, and waiver billing documentation.
• Familiarity with Indiana licensing, certification, and audit processes.

Additional Eligibility Requirements

• Valid driver's license.
• Reliable transportation.
• Current car insurance.
• Ability to pass a thorough background screening.

Our employees appreciate great benefits including:

• Weekly pay with immediate direct deposit
• Paid training, development, and on-going support
• Generous PTO package with sick time
• Affordable Medical, Dental and Vision Insurance
• Free short-term disability insurance for FT employees
• Free life insurance for FT Employees
• Elective Long-term Disability Insurance for FT employees
• Ancillary benefits through a provider of choice
• Retention Bonus
• Referral Bonus
• Holiday Pay
• Preferred/Premium weekend rates
• Periodic staff incentives
• Opportunities for advancement
• Working with others who have a passion for the mission in a vibrant and socially diverse organization.
• Working with a not-for-profit organization
• Free onsite fitness center

https://lirioresources.org/

Who We Are: Since 1953, our organization has embraced change to create meaningful opportunities and support for individuals with Intellectual and or Developmental Disabilities (IDD).

Our Mission: Lirio Resources equips individuals and families with support to participate fully in living, learning, working, and playing. Together, we are building a vibrant community for people of all abilities.

Our Vision: In thriving communities, all people have equitable access to meaningful employment, affordable housing, and engaging activities. Vibrancy for all creates attachment, pride, and investment in a community. Having a physical or intellectual disability poses obstacles to equitable access. A community cannot truly thrive when segments of its population are excluded from accessing basic human needs. Our organization builds equitable access and rallies the community in the creation of a thriving community for all.