What are the responsibilities and job description for the Business Development Partner position at Lira Clinical?
About the job
Summary: This position is responsible for driving sales through engagement of customers, suggestive selling, and sharing product knowledge.
In the field expectations: 2 days per week, minimum of 8 in-person visits per week documented in CRM. Using strategic routing to visit key accounts, active accounts, active leads, and cold/new leads. Business Development Partner must reside in assigned territory.
Key Responsibilities:
• Actively prospect and generates new business, including cold-calling, special events, and networking activities (in addition to the leads provided by Lira Clinical).
• First point of contact for all leads in designated region: Follow the appropriate pipeline for all new leads maintaining all timing requirements.
• Meet or exceed the minimum one-to-one communication key performance indicators.
• Critical thinking and problem solving using the tools and resources provided by Lira Clinical.
• Document all client interactions in CRM
• Provide product support and guidance for all assigned accounts in designated region.
• Timely response to all phone calls, text messages, and emails
• Resolve ALL customer issues with products and/or orders.
• Guide clients/accounts to online resources and on-demand education.
• Participate in trade shows and events as needed (may require overnight travel).
• Promote special events and classes (including in-person, live-virtual, and on-demand).
• Meet/exceed sales goals monthly, quarterly, yearly.
Qualifications:
• 2 Years experience in B2B Account Management.
• Aesthetics license or equivalent industry experience.
• Demonstrated knowledge of industry business best practices.
• Ability to self-manage based on individual expectations and deadlines.
• Present yourself in a professional manner during work hours and all work-related activities and interactions. This includes attire, communication, behavior, and grooming/hygiene.
• Communicate professionally in-person, on the telephone, with text messages, and email communication.
Additional competencies:
• Able to adapt to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Lira Clinical 6909 Las Positas Rd, Suite F, Livermore, CA 94551
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Teamwork -Exhibits objectivity and openness to others' views; Gives and welcomes feedback in a positive and productive manner; Contributes to building a positive team spirit; Puts success of team above own interests.
Computer Competencies:
• Microsoft Office/Microsoft Teams: Word, Outlook, Excel, PowerPoint.
• Windows 11 or other operating systems (basic functionality)
• NetSuite
• Client Management Software
• Social Media
• Google: GMAIL, Calendar, Drive
Physical Requirements:
• Interact with screens for 8-hour shift, including smart phone and laptop – continually.
• Use of a computer including typing, sitting, reading, and writing – continually.
• Sit at a desk/workspace for 8-hour shift – continually.
• Provide a quiet area, free from distractions in your home office – required.
• Lift up to 25 lbs. as needed at special events – occasionally.
• Stand for extended periods of time for special events – occasionally.
Additional Requirements:
• Employee must hold a valid driver’s license and maintain a clean driving record.
• Personal vehicle must be insured, registered, and in safe operating condition
• Ability to travel within assigned territory up to 50% of work time, including overnight travel as required. A minimum of 25% of work time should be spent conducting in-field business activities (account visits, trainings, or events).
- Business Development Partners must reside within their assigned territory.