Senior Director, Sales & Operations

Job Description

Liquidity Services Inc. is seeking a dynamic and experienced Sr. Director to lead and rapidly grow our emerging Software Solutions marketplace business. This role is pivotal in defining and executing both near-term and long-term strategic roadmaps to establish and expand our reseller marketplace on the Auction.IO platform. The ideal candidate will have a proven track record in eCommerce, a deep understanding of consumer behavior, and the ability to drive cross-functional collaboration to achieve business goals.

We need a hands-on P&L owner who can run this business day-to-day and scale it from ~$3M ARR to the next level. This person will own revenue growth, margin, GTM execution, and operating discipline—while partnering closely with the founder and technical leadership.

This is an operator role, not a strategy only or sales only position.

This business unit operates with a small US based account and support team headquartered in Richardson, TX and a fifty-person project and engineering delivery team in Chennai, India.

Responsibilities

• Strategy Development: Create and implement a successful strategy for the Software Solutions business, centering the launch and growth of a Reseller Marketplace, acquiring and retaining customers, as well as driving revenue growth.
• Operations Management: Supervise all elements of Software Solutions operations, which include sales and account management, product platform roadmap, and GTM strategy for the reseller marketplace, financial forecasts, and budget management.
• Market Analysis: Perform comprehensive market analysis to understand trends, consumer insights, and the competitive landscape, pinpointing opportunities for growth and innovation.
• Customer Acquisition and Retention: Initiate actions to acquire, retain, and penetrate the equipment reseller market, ensuring ongoing growth, and customer satisfaction.
• Performance Monitoring: Set and track key performance indicators (KPIs) to evaluate the success of the Software Solutions business, making data-driven decisions to enhance performance.
• Team Leadership: Direct, mentor, and motivate team; cultivating a culture of high engagement, productivity, and customer-centricity.
• Cross Department Collaboration: Work efficiently with LSI Corporate Marketing, IT, Sales, Operations, Finance, and other departments to execute the Software Solutions growth strategy.

Supervisory Responsibilities:

• Team or Function Manager: This position manages a team or function and is responsible for hiring, performance management, employee development, and ensuring work is completed in alignment with organizational objectives.

Qualifications

Education/ Experience:

• Bachelor’s degree in Entrepreneurship, Business Administration, Marketing, or a related field; MBA preferred.
• Senior leadership experience in B2B SaaS
• Prior ownership of a P&L (GM, VP/GM, BU Head, Managing Director, President)
• Experience scaling a business in the $1M–$10M ARR range
• Minimum of 10 years of experience in eCommerce, transactional marketplaces, or online auction businesses, with at least 5 years in a leadership role.
• Direct or adjacent experience with:
• Retail liquidators
• Equipment auctioneers
• Traditional auction houses
• (Marketplace, transaction-driven, or vertical SaaS backgrounds translate well)

Skills and Ability:

• Deep understanding of SAAS sales, customer acquisition strategies, and CRM systems.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Financially literate and metrics-driven
• Experience working with globally distributed teams, particularly in India
• Collaborative style—able to partner with the founder who is actively involved in the customer sales cycle and platform development

Work Conditions/ Physical Demands:

• On-site, Richardson, TX.

Travel:

• Occasional travel may be required for meetings, training, or business needs (up to 10%).

Pay & Benefits:

Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus.

At Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include:

• Competitive wages
• Healthcare (medical, dental, vision, prescription drugs, FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer.