Team Lead - Car Wash

Liquid Sunshine in Aurora, IL is looking for an enthusiastic, confident, driven team lead with a desire to deliver a great customer experience. We are looking for associates who take initiative, are customer oriented, a team player and looking for an opportunity to grow with our company. Our unique innovative hi-tech facility features the latest car wash technology and equipment. Customers experience the difference with our bright wash tunnel, our environmentally friendly wash system, and our state-of-the art vacuum systems. We also offer guest conveniences, like the no-hassle monthly wash club.

Operational Supervision:
Coordinate and supervise the activities of car wash staff during your shift.
Ensure that all car wash equipment is operating effectively and perform routine maintenance checks.
Monitor the car wash process to ensure efficiency, quality, and adherence to established procedures.
Address any equipment malfunctions or issues promptly and report them to the appropriate personnel.
Oversee sales, upselling, and memberships.

Customer Service:
Provide exceptional customer service by greeting customers, answering their questions, and addressing any concerns or complaints.
Ensure that customers are satisfied with their car wash experience and handle any customer inquiries or issues that arise during your shift.
Maintain a clean and inviting car wash facility to enhance the customer experience.

Staff Management:
Assign duties and responsibilities to car wash staff members, ensuring that tasks are completed efficiently and effectively.
Provide guidance, support, and on-the-job training to staff members.
Monitor staff performance, address any performance issues, and provide feedback.
Collaborate with the car wash manager to fulfill the week’s labor schedule.

Quality Control:
Perform regular inspections of vehicles before and after the car wash process to ensure quality standards are met.
Address any customer complaints or concerns related to the car wash process or quality of service.
Implement and enforce safety procedures to ensure a safe working environment for employees and customers.

Administrative Tasks:
Keep records of daily operations, including wash inspections, revenue collected, sales, and any incidents or issues that occurred during your shift.
Assist with inventory management
Collaborate with the car wash manager to develop and implement operational procedures and policies.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance

Experience:

• car wash: 2 years (Required)

Ability to Commute:

• Aurora, IL 60502 (Required)

Ability to Relocate:

• Aurora, IL 60502: Relocate before starting work (Required)

Work Location: In person

Salary : $18