What are the responsibilities and job description for the On-Call Dispatcher - PRN position at Lipscomb University?
- Remain on-call for sick or scheduled vacation of Full-Time Dispatchers. This will be at the determination of the Director of Communications, Director of Operations, or Chief of Security.
- Respond to emergency and non-emergency calls for help and information.
- Field calls via phone, radio, walk-up window, and email.
- Operate radio communication system to dispatch officers, disseminate information and communicate with officers during calls.
- Operate surveillance system to monitor Lipscomb facilities and properties, as well as review footage during investigations.
- Operate various dispatch computer software to log calls, generate reports, create IDs, issue parking permits, etc.
- Coordinate with outside vendors and agencies, such as security monitoring providers, local emergency response agencies, and local utility providers.
- Assist with parking request facilitation, as needed, in coordination with Parking Division.
- Engage in development of dispatch procedures, protocols, and training in coordination with Director of Communications, Director of Operations, and Director of Security.
- Engage in implementing communications technology and protocols and providing training to personnel when appropriate.
- Work with appropriate parties to develop, enhance, and maximize video surveillance systems.
- Engage in understanding, development, and training for specialized programs, such as field training officers, special units, and community outreach.
- Actively participate in accreditation processes, as tasked by Director of Communications, Director of Operations, and/or Director of Security.
- Assist in onboarding and training of personnel, in coordination with Director of Communications and Director of Operations.
- Present in-person training for in-service and similar (when appropriate).
- Assist with reporting (as needed).
- Must excel in fast-paced setting.
- Attend regular staff meetings.
- Attend on-on-one meetings with Director of Communications as necessary.
- Develop and maintain relationships with local, state, and federal law enforcement agencies, as appropriate.
- Engage in additional duties as necessary.
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