Central Intake & Case Management Coordinator

Summary of Position

The primary purpose of the Central Intake & Case Management Coordinator position is to facilitate the intake, referral, and admission process for assigned skilled nursing facilities while serving as a liaison between referral sources, hospitals, managed care organizations, residents, families, and facility teams. 

Essential Duties and Responsibilities

Referral Management Functions 

• Receive, review, and process referrals. 

• Monitor referral activity for assigned facilities. 

• Maintain referral tracking systems and databases. 

• Ensure timely response to referral opportunities. 

Intake Coordination Functions 

• Coordinate all aspects of intake from referral through admission. 

• Review clinical, financial, and insurance information. 

• Verify referral documentation requirements. 

• Support timely admission decisions. 

Clinical and Placement Review Functions 

• Review referrals for appropriate level of care. 

• Collaborate with facility clinical teams regarding admission suitability. 

• Support continuity of care throughout transitions. 

Case Management Support Functions 

• Support transition-of-care initiatives. 

• Communicate with families and responsible parties. 

• Support readmission reduction initiatives. 

Census Development Functions 

• Assist facilities in achieving census goals. 

• Monitor admission activity and conversion rates. 

Managed Care and Insurance Coordination Functions 

• Verify payer source information. 

• Coordinate authorization requirements and approvals. 

Customer Service and Relationship Management Functions 

• Provide exceptional customer service. 

• Maintain positive relationships with hospitals and community partners. 

Communication and Collaboration Functions 

• Collaborate with admissions, clinical, business office and operations personnel. 

• Promote teamwork and collaboration. 

Reporting and Analytics Functions 

• Maintain referral tracking reports and admission metrics. 

• Monitor referral conversion rates and outcomes. 

Compliance and Regulatory Functions 

• Ensure compliance with federal, state and company policies. 

• Comply with HIPAA requirements. 

Resident Rights 

• Protect resident confidentiality and privacy. 

• Respect resident rights, dignity and personal choice. 

Qualifications

• Associate's Degree required; Bachelor's Degree preferred. 

• Healthcare admissions, case management, discharge planning or long-term care experience preferred. 

• Understanding of Medicare, Medicaid and Managed Care processes. 

• Strong organizational, communication and problem-solving skills. 

Key Competencies

• Intake Coordination 

• Relationship Management 

• Customer Service 

• Communication 

• Case Management Support 

• Admissions Coordination 

Salary : $25 - $32