What are the responsibilities and job description for the Order Management Specialist position at Lion Labels?
We’re looking for an organized, customer-focused Order Management Specialist to help orders move smoothly from placement through production and delivery. In this role, you’ll enter customer orders into our systems, coordinate with internal teams, track job progress, and keep customers informed.
What you’ll do
- Enter and update customer orders accurately in our order management system.
- Review order details and follow up on missing or unclear information.
- Track jobs through the production process and flag delays or issues.
- Coordinate with sales, production, shipping, and other teams.
- Provide customers with order status updates and respond to routine questions.
- Maintain accurate records and handle other administrative tasks as needed.
General requirements
- Strong attention to detail and accurate data-entry skills.
- Good written and verbal communication.
- Comfortable using computers and email; able to learn order-entry software specific to our industry.
- Organized and able to manage multiple orders and deadlines.
- Professional, helpful approach when working with customers and coworkers.
- High school diploma or equivalent; relevant experience is helpful but not required if you’re willing to learn.
A plus, but not required: Experience in customer service, order processing, manufacturing, familiarity with production atmosphere.
In this role, you’ll enter customer orders into our systems, coordinate with internal teams, track job progress, and keep customers informed.