Operations Associate

We ship for e-commerce brands, and we hold products for technology and specialty makers that are accounted for one unit at a time. Accuracy is the product. We are an established New Jersey company, ten years in, and this is the first hire on a new team: half on the floor, half at the client desk for the whole company. You would learn the whole operation rather than one station on a line.

What you would do

• Receive shipments and scan every unit in, one at a time
• Put away to labelled locations, and keep the record exact
• Pick, and verify every unit again as it is packed
• Run counts, and report anything that does not match
• Open returns the day they arrive: photograph, test, write up what you found
• Build kits and configure product to a written specification
• Book shipments, track them, and chase carriers when something goes wrong, including the claim
• Run the client desk for both sides of the business: answer brands' and clients' day-to-day questions, enter orders, keep people updated, and own the reply until it is resolved
• Write down how each job is done, so the next person does it the same way

What we need

• Careful with detail. You read a serial number character by character, every time
• You follow a procedure when nobody is watching, and you say something when a number is wrong instead of quietly correcting it
• Comfortable with a scanner, a laptop and a spreadsheet
• Able to write a clear, calm email to a client without being coached
• Able to lift and move cartons, and be on your feet through a shift
• Valid driver's licence. The role covers two of our Monmouth County sites, on fixed days
• Background check before starting, and annually after that. We do this for everyone, partners included

Helpful, not required: work where counting and dual control were normal. Bank or vault operations, a casino cage, pharmacy, jewellery or watch retail, a museum or laboratory, QC or calibration.

What we offer

• $60,000 to $65,000 a year, reviewed at 90 days
• Full-time, across two of our sites on fixed days
• Paid travel time between sites and mileage at the IRS rate
• A real path: this role grows into floor lead, and from there into running a client account. We would rather promote you than hire above you
• Training on everything. We care how you work, not what you have handled before

To apply: use the form at lionheartny.com/careers/apply. It takes five minutes and asks one real question: a time you found a mistake in someone else's records, and what you did about it. We read every one and reply either way.

Lion-Heart is an equal opportunity employer. We do not ask about criminal history on this application. A background check is run after a conditional offer, in line with New Jersey law and the Fair Credit Reporting Act.