Technical Account Manager

Department: Customer Success

Employment Type: Full-Time (In Office)

Reports to: Director of Customer Success

At Linq, we are transforming the way the world connects.

We’re looking for a Technical Account Manager who’s early in their career but ready to make a big impact. If you’re hungry for growth, thrive in a fast-paced startup, and are willing to put in the work to master customer success, this is your chance. You’ll be responsible for driving customer retention and expansion—measured against strict performance metrics—while delivering a world-class experience for our users.

What You’ll Do

1. Customer Engagement & Retention

• Own a portfolio of SMB and mid-market customers, ensuring they reach key milestones.
• Lead onboarding to set customers up for long-term success.
• Proactively engage customers via email, chat, and phone to provide strategic guidance and solutions.
• Be held accountable for churn prevention and renewal success, with clear retention KPIs.

2. Growth & Expansion

• Build strong customer relationships and identify upsell opportunities.
• Educate customers on Linq’s full feature set to maximize their value.
• Consistently hit or exceed expansion goals by driving customer adoption and identifying growth potential.

3. Execution & Hustle

• Track key customer success metrics and document insights in our CRM.
• Analyze customer feedback and provide actionable recommendations to improve retention and product development.
• Collaborate with Support, Sales, and Product teams to create a seamless customer experience.
• Be adaptable, work hard, and take ownership in a high-growth startup environment.

What You’ll Bring

Experience:

• 1-2 years in Customer Success, Technical Account Management, or a similar customer-facing role.

Skills & Attributes:

• Organized, proactive, and able to manage multiple accounts effectively.
• Technically curious and confident navigating API-based tools, CRM integrations, and automation platforms.
• Experience (or strong interest) in building automated workflows, troubleshooting integration setups, and optimizing technical customer environments.
• Comfortable in the weeds—digging into Zapier, CRM triggers, or automation logic doesn’t scare you.
• Clear communicator who can translate complex systems into simple explanations for customers.
• Highly organized and driven by outcomes, whether it’s reducing churn or solving technical blockers.
• Familiar with tools like HubSpot, Salesforce, GoHighLevel, or eager to learn fast.
• Thrives in a fast-moving, resourceful environment where ownership is key.

Why Linq?

• Competitive salary bonus opportunities
• Generous PTO
• Clear performance goals and a direct impact on customer and business growth.
• High-growth startup environment where effort and results are rewarded.
• Work alongside a supportive team that values hustle, ownership, and execution.