Case Assistant

Location: Salem, MA 01970
Pay Rate: $23.00/hour
Duration: 8-month contract
Schedule: Monday, Wednesday, and Thursday — 20 hours per week

We are seeking a reliable, organized, and detail-oriented Case Assistant to provide administrative and visual support to two Career Service Counselors. Responsibilities include data entry, electronic documentation, case management support, report preparation, and maintaining accurate records.

The ideal candidate can work independently, follow written and verbal instructions, and handle administrative tasks efficiently while maintaining accuracy and confidentiality.

• Support Career Service Counselors with case management tasks, including creating documents and letters, recording case notes, determining financial needs, initiating purchase and contract orders, and uploading or retrieving documents.

• Complete tuition waiver letters, referral forms, and other case-related documentation using information from the case management system.

• Review reports, including Last Case Note, MSGs, and Time and Status, and organize information for counselor review.

• Follow up with schools, vendors, and providers to obtain required documentation.

• Maintain and organize Excel spreadsheets for counselor review.

• Access the V Drive to retrieve internal procedures and policies.

• Maintain accurate, organized, and accessible electronic case files.

• Provide general administrative and visual assistance as needed.

• Perform other related administrative duties as assigned.

• Positive attitude, dependability, and willingness to assist others.

• Strong organizational skills, attention to detail, and ability to prioritize tasks independently.

• Ability to work with minimal supervision and follow written and verbal instructions.

• Ability to read and explain information displayed on a computer screen efficiently.

• Willingness and ability to learn the MassAbility case management system.

• Proficiency in Microsoft Windows, Word, Excel, and Outlook.

• Experience with online meeting platforms such as Zoom and Microsoft Teams.

• Ability to maintain accurate records and complete assigned tasks in a timely manner.