Operation Manager

Responsibilities:

1.  Assist in day to day operations of the Showroom.

2.  Provide exceptional customer experience to all scheduled appointments and walk-ins.

3.  Greeting and directing visitors, answering phone inquiries in a courteous, professional manner.

4.  Answering customer questions, providing information, taking and processing orders and addressing complaints.

5.  Maintain professional communication with customers and maintain a high level of customer satisfaction.

6.  Make follow up phone calls with consumers & business partners.

7.  Plan routes and meet delivery schedules.

8.  Ensure office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.

9.  Occasionally travel off-site to deliver goods as required.

10. Ensure the confidentiality and security of files and filing systems.

11. Prepare accurate and timely, weekly and monthly reports, maintain an updated inventory and complete stock counts and submit the yearly corresponding reports at the end of year.

12. Maintain clear record of warehouse register, warehouse inspection reports, spot checks reports, discrepancy reports, disposal documentation, delivery reports, waybills, store releases, stock cards, etc.

13. Assist the Showroom Manager in placing sample orders for sales team.

14. Support Showroom Manager in planning, organizing and executing all Showroom events.

15. Merchandise displays and ensure brand standards are maintained within the Showroom.

16.  Be responsible for account checking and follow up bill payments.

17.  Perform other duties and responsibilities as assigned.

Requirements:

1. University degree holder in any discipline.

2. Minimum 3 years of relevant experience.

3. Strong reporting, presentation, and analytical skills. Mature, detail-oriented, proactive, and capable of working under minimal supervision.

4. Strong interpersonal and communication skills, with proven ability to lead, supervise, and develop teams.