What are the responsibilities and job description for the COMMUNICATIONS OPERATOR (911 PUBLIC SAFETY) position at Linn County?
JOB Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!
Why work at Linn County?
About Communications Operator (911 Public Safety):
Responsible for receiving, prioritizing, and dispatching emergency and routine calls for law enforcement, fire, and emergency medical services using telecommunication systems and computer-aided dispatch (CAD) software. Coordinates with multiple agencies to ensure timely and accurate response, provide pre-arrival instructions, and maintain a strong commitment to public service and departmental procedures. EXAMPLE OF DUTIES
Read the full job description here: Communications Operator Job Description
Learn more about the Sheriff's Office Communication Division here: Linn County Sheriff's Office - Communication Division Website
Why work at Linn County?
- Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
- Medical, dental, vision, short & long term disability, and supplemental life insurance
- Iowa Public Employee's Retirement Pension Plan (IPERS)
- Wellness program offering credit on insurance premiums to eligible employees
- Free on-site fitness centers
- 100% County paid basic life insurance
- 12 paid holidays per year Training & professional development opportunities
About Communications Operator (911 Public Safety):
Responsible for receiving, prioritizing, and dispatching emergency and routine calls for law enforcement, fire, and emergency medical services using telecommunication systems and computer-aided dispatch (CAD) software. Coordinates with multiple agencies to ensure timely and accurate response, provide pre-arrival instructions, and maintain a strong commitment to public service and departmental procedures. EXAMPLE OF DUTIES
- Answers and triages emergency (911) and administrative phone calls using multi-line and telecommunications device for the deaf (TDD) systems.
- Dispatches law enforcement, fire, and EMS units using multi-channel radio systems with clear, concise communication.
- Enters, updates, and maintains accurate call information in the computer-aided dispatching (CAD) system.
- Provides pre-arrival instructions to callers as appropriate.
- Monitors multiple radio frequencies and provide timely updates to field personnel.
- Performs clerical duties including maintenance of wanted person records, protective orders, and criminal justice files.
- Operates and monitors internal and external security cameras and alarm systems in County facilities.
- Uses National Crime Information Center (NCIC)/state systems to perform record checks and responds to inquiries from law enforcement.
- Maintains knowledge of and adheres to departmental policies, procedures, and guidelines.
- Participates in ongoing training and remain adaptable to technological and procedural updates.
Read the full job description here: Communications Operator Job Description
Learn more about the Sheriff's Office Communication Division here: Linn County Sheriff's Office - Communication Division Website
Salary : $31