IT Help Desk Technician

Job Summary

We are seeking a dynamic Help Desk Technician to join our IT support team and deliver exceptional technical assistance to our users. The IT Help Desk is responsible for maintaining, troubleshooting, and supporting IT devices and materials to ensure stable and efficient shipping operations. This role focuses on IT help desk for automation shipping operation, issue resolution, and collaboration with operations teams and vendors. The IT Help Desk supports continuous operation of night shift warehouse operation and reports activities and issues to the APE team IT part manager.

Duties

• Perform maintenance and continuous improvement activities for warehouse IT infra systems
• Ensure automation equipment and IT equipment operates safely and efficiently during night shift operations
• Provide general IT/Help Desk support for warehouse PCs, printers, label printers, scanners, networking, and related services.
• Manage and troubleshoot automation systems and equipment, including errors, warranty tickets, upgrades, monitoring, and vendor support requests.
• Maintain all network equipment and system and troubleshoot issue.
• Maintain the WMS system, including printer setup, server connection checks, and network availability monitoring.

Job Description:

Operations & Training Support

• Communicate and coordinate with warehouse operations teams during night shift.
• Train shipping operators on proper system/device operation and basic troubleshooting
• Support safe and standardized operation of IT equipment and server system

Vendor & Internal Communication

• Communicate with automation/IT vendors for troubleshooting, technical support, and maintenance activities
• Collaborate closely with APE team members and report operational status

Reporting & Documentation

• Report operation results, maintenance activities, and issues to the APE team IT part manager
• Record work orders, maintenance actions, and results in the work order management system
• Maintain accurate action logs and documentation

Experience

• Proven experience providing technical support in a help desk or IT support environment.
• Strong knowledge of Windows operating systems (including Windows 10/11), Linux distributions, and computer networking fundamentals.
• Familiarity with help desk systems for ticket management and tracking issue resolution progress.
• Hands-on experience troubleshooting hardware components such as computer hardware parts, peripherals, and mobile devices.
• Demonstrated ability to resolve complex technical issues related to network connectivity (LAN/WAN), DNS, TCP/IP protocols, VPNs, firewalls, and Active Directory management.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to analyze problems quickly and develop effective solutions while maintaining a positive attitude under pressure.
• Proficiency in English (written and verbal)
• Hands-on experience in IT infra maintenance
• Minimum 1 years of IT system experience in an automation or industrial environment
• Familiarity with MS-Office(Excel, Word)
• Understanding of warehouse automation systems
• Experience in warehouse operation

Join us if you’re passionate about technology support and eager to make a difference by helping users overcome their technical challenges!

Pay: $17.00 - $20.00 per hour

Experience:

• IT support: 1 year (Required)
• Warehouse management system: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $17 - $20