Warehouse Operations Supervisor - Special Projects

Warehouse Operations Supervisor – Special Projects

About the Role

We are seeking a hands-on Warehouse Operations Supervisor to lead our Value Added Services (VAS) operation. This role is responsible for overseeing a wide variety of customer-specific warehouse activities, including kitting, assembly, relabeling, rework, returns processing, inspections, inventory recovery, and other value-added services that support our clients' unique needs.

This position is currently scheduled Monday through Friday, 11:00 a.m. to 7:00 p.m. As our operation continues to grow, this position is expected to evolve into leading a dedicated second-shift operation. This is an exciting opportunity for someone who enjoys building teams, developing employees, and helping shape the future of our warehouse operations.

This is not a desk-based leadership position. Our supervisors spend the majority of their day on the warehouse floor coaching employees, removing obstacles, balancing workloads, solving problems, and ensuring their teams consistently deliver safety, quality, productivity, and exceptional customer service.

We're looking for a leader who has done the work, enjoys developing people, and leads by example. The ideal candidate is proactive, adaptable, and takes ownership of both their team and the operation while fostering a culture of accountability, teamwork, and continuous improvement.

What Success Looks Like

You'll be successful in this role if you:

• Lead from the warehouse floor and remain actively engaged with your team.
• Coach, develop, and motivate employees while holding them accountable to high standards.
• Build a positive, respectful, and results-driven work environment.
• Make sound decisions in a fast-paced operation.
• Balance labor effectively to meet customer commitments.
• Take ownership of operational challenges and proactively implement solutions.
• Continuously looking for opportunities to improve safety, quality, productivity, and efficiency.

Key Responsibilities

Lead Daily Operations

• Supervise daily warehouse operations within the Value Added Services department.
• Coordinate workflow and prioritize work based on customer requirements and production schedules.
• Balance labor resources throughout the day to maximize efficiency.
• Ensure work is completed accurately, safely, and on time.
• Monitor workflow and adjust priorities to meet changing business demands.

Lead and Develop Your Team

• Provide daily leadership, coaching, and support to warehouse associates.
• Train and develop employees to improve performance and expand capabilities.
• Conduct regular coaching conversations and performance feedback.
• Recognize strong performance while addressing performance concerns promptly and consistently.
• Foster a culture built on teamwork, accountability, communication, and respect.

Drive Operational Excellence

• Monitor department performance through key operational metrics including productivity, quality, safety, and customer service.
• Identify process improvement opportunities and implement practical solutions.
• Ensure inventory accuracy and proper material flow.
• Partner with Operations leadership and cross-functional teams to achieve departmental and company goals.
• Support continuous improvement initiatives that enhance efficiency and customer satisfaction.

Safety & Compliance

• Promote and maintain a safe work environment by ensuring compliance with all company safety policies and procedures.
• Ensure employees follow established operating procedures and quality standards.
• Address safety concerns immediately and reinforce safe work practices through coaching and leadership.

Qualifications

• Minimum of three years of leadership experience in a warehouse, fulfillment, distribution, manufacturing, or 3PL environment.
• Previous hands-on warehouse experience before moving into a leadership role strongly preferred.
• Proven ability to coach, develop, and motivate hourly employees.
• Experience managing productivity, quality, safety, and labor performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with warehouse management systems (WMS), ERP systems, or similar operational software.
• Forklift experience or certification is a plus.

How Success Will Be Measured

Success in this position will be measured by your ability to:

• Maintain a safe work environment.
• Achieve productivity and operational performance goals.
• Meet customer deadlines with accuracy and quality.
• Improve inventory accuracy and workflow efficiency.
• Develop and retain a high-performing team.
• Promote accountability, teamwork, and employee engagement.
• Drive continuous improvement within the operation.

Work Environment

This position is based in our warehouse environment and requires frequent walking, standing, lifting, and engagement on the warehouse floor throughout the workday.

Why Join Links Unlimited?

At Links Unlimited, we believe great leaders are visible, approachable, and actively engaged with their teams. We value leaders who lead by example, build trust through action, embrace accountability, and continuously look for ways to improve both the employee experience and operational performance.

If you're looking for an opportunity to make a meaningful impact, develop your team, and help drive operational excellence in a growing organization, we'd love to hear from you.

Compensation & Benefits:

• Competitive pay
• Medical, Dental and Vision Insurance
• Paid Time Off
• Paid Holidays
• Employee discount program
• On-Site Gym
• Paid maternity/paternity leave
• Career advancement
• Profit Sharing Bonus
• 401(k) with company match