What are the responsibilities and job description for the Assistant Manager position at Links Car Wash?
We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.
Responsibilities:
Operational Support:
- Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.
- Implement and enforce company policies and procedures to ensure efficient operations.
- Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
- Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
- Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.
Customer Service:
- Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
- Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
- Assist in training and guide staff members on delivering excellent customer service.
- Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.
Staff Supervision and Training:
- Assist in training new team members.
- Provide ongoing coaching, guidance, and performance feedback to the crew members.
- Partnering with Site Manager on employee performance and productivity.
- Foster a positive and collaborative work environment, promoting teamwork and employee morale.
Safety and Compliance:
- Ensure employee compliance with all safety regulations and company policies while on duty.
- Conduct regular safety inspections and implement corrective measures as needed.
- Assist in training staff on safety protocols and procedures.
- Maintain accurate records of incidents, accidents, and safety-related activities.
Administrative Tasks:
- Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
- Assist in budgeting and monitoring expenses to ensure financial targets are met.
- Assist in the customer claims process, including documentation, de-escalation, and approval/denial.
Other duties as assigned
Requirements:- High school diploma or equivalent
- Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using computer systems and software for administrative tasks.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning
- Must be willing to work in hot/cold weather conditions if necessary
Benefits:
- Competitive Pay
- Paid Time Off
- Flexible Hours
- Commissions
- Health, Dental, and Vision insurance
- 401K Match
- Parental Leave
Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.