What are the responsibilities and job description for the Dynamics 365 CRM Developer position at Link Technologies?
JOB-7656
Dynamics 365 CRM Developer
Las Vegas, NV
Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for a Dynamics 365 CRM Developer to join our team.
This is a hands-on CRM development and platform enhancement role focused on Dynamics 365 Customer Service, Dynamics 365 Contact Center, AI/Copilot enablement, and Avaya telephony integration. The environment includes Customer Service, Contact Center/Omnichannel, Power Platform, Azure integrations, and custom development. This is not a purely functional role; the focus is on customization, automation, and ongoing platform development.
Responsibilities
Configure, customize, and maintain Dynamics 365 Customer Service and Dynamics 365 Contact Center
Build and support plugins (C#), JavaScript web resources, PCF controls, workflows, and business rules
Support and enhance omnichannel/contact center capabilities including routing, queues, skills, and agent scripts
Develop and maintain Power Automate flows for case management and crosssystem automation
Configure and extend Microsoft Copilot Studio bots for agent-assist and customer-facing workflows
Integrate Avaya telephony with Dynamics 365 using CTI frameworks; troubleshoot integration issues
Design and maintain Dataverse data models, forms, and model-driven apps
Develop backend components using C#, .NET, JavaScript, React, MS SQL
Support Azure-based integrations including Azure Data Factory, Azure SQL, Functions, and Service Bus
Identify manual or inconsistent CRM processes and convert them into structured, scalable solutions
Work directly with business partners to translate requirements into practical CRM and automation solutions
Support the organization's AI adoption initiative by enabling low-code/no-code solutions and Copilot-driven workflows
Qualifications
Hands-on experience configuring and customizing Dynamics 365 CRM (Customer Service)
Experience with Dynamics 365 Contact Center / Omnichannel
Proficiency with C#, .NET, JavaScript, Power FX, and CRM SDK
Experience building Power Automate flows and supporting Power Platform components
Experience with Dataverse modeling, security roles, business rules, and forms
Ability to integrate CRM with telephony platforms (Avaya preferred)
Experience with Azure services such as ADF, Azure SQL, Functions, and Service Bus
Ability to support CRM implementation, customization, and ongoing platform operations
Comfortable working directly with business partners and translating requirements into CRM solutions
Must be eligible for full-time W2 conversion (H1B acceptable if no future sponsorship is required)
Must reside in Nevada (Las Vegas preferred)
Preferred
Experience with contact center operations or call center workflows
Experience with Microsoft Copilot Studio or AI-driven CRM automation
Examples of CRM customizations, integrations, or process standardization
Microsoft certifications (Dynamics 365 Customer Service, Power Platform Developer)
Experience with Azure Logic Apps, Event Grid, or CI/CD pipelines (Azure DevOps/GitHub Actions)
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Salary.com Estimation for Dynamics 365 CRM Developer in Las Vegas, NV
$74,740 to $98,490
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