What are the responsibilities and job description for the 1st-Shift Concierge position at LINK Property Management?
Property: Miranova
As the first and main point of contact for residents, community office team members play a critical role in creating a great living experience for residents! They understand and value the impact of small, everyday interactions.
As a Concierge on the Association Management team at LINK, you will serve as gatekeepers to the building, managing resident guests, contractors accessing the building to complete association work or in-unit work for owners, food deliveries, and package registration. You will have the opportunity to assist with amenity reservations and support the residents with any assistance needed.
This position for the Tuesday through Saturday shift from 7am to 3pm.
A DAY IN THE LIFE
- Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
- Answer and direct all incoming calls
- Regular patrol of the grounds and parking garage including monitoring security cameras
- Daily inspection of all primary locations of operating equipment
- Verify service contractor work orders; issue appropriate control “swipe” card for access.
- Assist execution of all scheduling meeting rooms, resident/tenant services, and direct all activities as the central point of contact.
- Perform services including but not limited to grocery assist, key assist, scanning packages, and package delivery upon request.
- When necessary, help with the training of co-workers.
- Valet parking for guests and residents.
- Submit service requests in Building Link, necessary building damages or deficiencies found or reported to Concierge Desk.
ABOUT YOU
- High school degree or equivalent required
- Previous experience in hospitality, customer service, or security operations is desired but not required; prior experience as a concierge is preferred
- Enjoys communicating and/or interacting with residents, guests, co-workers, and members of the general public.
- Responds quickly to problems; ability to work in a stressful environment
- Basic computer, office equipment & phone system knowledge
- Microsoft or Google Applications experience is preferred
- The ability to work independently and in a team environment
- Strong customer service skills
- A positive, get the job done attitude
- Strong attention to detail, accuracy, strong organizational, multi-tasking, planning, and time management skills
- A strong sense of responsibility, ownership, and accountability
- Flexibility and ability to work in a fast-paced, dynamic environment with changing priorities. This includes the ability to have the flexibility to regularly work outside of normal business hours to meet deadlines if necessary
- A strong sense of urgency and the ability to work well under pressure, emergencies, and time-sensitive situations
COME GROW WITH LINK
At LINK, we’re driven by purpose, committed to creating spaces that foster curiosity and growth, and recognize that our people are what truly sets us apart. We’re a team of passionate individuals, each expert in our chosen fields. Together, we’re building an award-winning company, with a proven track record of delivering best-in-class property management services. You would enjoy being part of the LINK team if you:
- Constantly seek new information and insight, question the status quo, and find value in the diverse perspectives of others
- Choose to show up as your authentic self each day, engage in meaningful conversation with an open mind and approachable attitude
- Are a self-starter, who takes smart risks, has a bias for action, and is comfortable owning results
- Inspire those around you with your attitude, actions, and dedicated passion to your craft
- Show up for your team, building trust and a strong relationship