What are the responsibilities and job description for the Technical Account Manager for MSP- Hybrid- Florham Park NJ position at Link High Technologies?
About Link High Technologies
Link High Technologies is a 33-year established, people-first Managed Service Provider delivering outsourced IT and cybersecurity solutions to growing businesses. We combine enterprise-level capabilities with the agility and collaboration of a close-knit team.
We believe great client outcomes come from diverse perspectives, strong relationships, and continuous learning. Our culture values communication, empathy, accountability, and teamwork just as much as technical excellence.
The Role
We are seeking a Technical Account Manager (TAM) who enjoys building trusted client relationships while translating technology into business value. This role blends technical understanding, client advocacy, and strategic planning—you will not be expected to “know everything,” but you will be supported by a collaborative engineering and leadership team.
As a TAM, you’ll act as a long-term partner to your clients, helping them align technology with their goals while ensuring a positive, responsive service experience.
What You’ll Do
We recognize that strong candidates may not meet every qualification listed below. If this role excites you, we encourage you to apply.
We welcome and encourage applications from women, underrepresented groups, and professionals returning to the workforce.
Qualifications
Required
This role offers a clear growth path for high performers. Successful TAMs may advance into:
Compensation & Benefits
Link High Technologies is a 33-year established, people-first Managed Service Provider delivering outsourced IT and cybersecurity solutions to growing businesses. We combine enterprise-level capabilities with the agility and collaboration of a close-knit team.
We believe great client outcomes come from diverse perspectives, strong relationships, and continuous learning. Our culture values communication, empathy, accountability, and teamwork just as much as technical excellence.
The Role
We are seeking a Technical Account Manager (TAM) who enjoys building trusted client relationships while translating technology into business value. This role blends technical understanding, client advocacy, and strategic planning—you will not be expected to “know everything,” but you will be supported by a collaborative engineering and leadership team.
As a TAM, you’ll act as a long-term partner to your clients, helping them align technology with their goals while ensuring a positive, responsive service experience.
What You’ll Do
- Serve as the primary point of contact for assigned client accounts
- Build trusted relationships with business owners, executives, and stakeholders
- Translate technical concepts into clear, business-focused recommendations
- Coordinate with internal service, project, and security teams
- Participate in QBRs, roadmap planning, and proactive account reviews (In Person w/Client)
- Advocate for client needs while maintaining alignment with service standards
We recognize that strong candidates may not meet every qualification listed below. If this role excites you, we encourage you to apply.
- Experience in IT services, MSP environments, or technical account management
- Comfort communicating with both technical and non-technical audiences
- Strong organizational and follow-through skills
- Ability to prioritize, problem-solve, and collaborate across teams
- Curiosity, accountability, and a client-first mindset
- Supportive, collaborative team culture
- Hybrid work environment
- Ongoing training and professional development
- Clear expectations and leadership accessibility
- Long-term stability with growth opportunities
We welcome and encourage applications from women, underrepresented groups, and professionals returning to the workforce.
Qualifications
Required
- 3 years of experience in an MSP or IT services environment
- Experience managing client relationships and technical escalations
- Strong understanding of networking, servers, cloud services, and cybersecurity concepts
- Ability to explain technical topics clearly to business stakeholders
- Excellent written, verbal, and interpersonal communication skills
- Comfortable working in a hybrid environment (Florham Park, NJ)
- Experience as a Technical Account Manager, vCIO, or similar client-facing role
- Familiarity with MSP tools such as:
- ConnectWise Manage
- NinjaOne (RMM)
- CloudRadial
- Quoter
- Relevant certifications (Microsoft, CompTIA, Cisco, etc.)
This role offers a clear growth path for high performers. Successful TAMs may advance into:
- vCIO / Strategic Advisor roles
- Service Delivery leadership
- Project or operations management
Compensation & Benefits
- Competitive salary (commensurate with experience) 75k to 85k plus incentives
- Employer-paid medical and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and certification opportunities
- Collaborative, supportive team environment
- Established, stable MSP with a strong reputation
- Relationship-driven culture — not ticket-factory IT
- Direct access to leadership and decision-making
- Opportunity to make a real impact for clients and the business