Production Technician

PRODUCTION TECHNICIAN

SUMMARY

Under the direction of the Distribution Operations Manager, the Production Technician is responsible for performing installation, troubleshooting, configuration, and repair of both LINET and non-LINET products within the Operations Center. This role conducts inbound and outbound product inspections, assists with order assembly, identifies and secures non-conforming products, and resolves product issues in accordance with established quality standards prior to shipment. The Production Technician also executes product reworks, updates, recalls, and other technical modifications for inventory housed at the Operations Center. Additionally, this position provides training, guidance, and ongoing support to warehouse personnel to ensure tasks are completed accurately, efficiently, and in compliance with quality, safety, and operational requirements.

The ideal candidate demonstrates strong technical aptitude, attention to detail, and a commitment to continuous improvement while supporting operational objectives and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, those listed below:

• Complete repairs and service activities related to electronic, hydraulic, and pneumatic systems in accordance with established service standards, procedures, and training requirements.
• Perform inbound and outbound product inspections in compliance with company Standard Operating Procedures (SOPs) and work instructions.
• Accurately document completed repairs and work orders, including evaluations, service reports, and preventive maintenance (PM) forms. Clearly identify equipment failures, corrective actions taken, parts used or required, and warranty versus non-warranty determinations.
• Execute inventory transactions within SAP to accurately account for parts consumed during product repairs.
• Perform authorized hardware and software updates or modifications in accordance with established procedures.
• Maintain a comprehensive understanding of product functionality, features, and benefits, and effectively apply this knowledge to support customer needs and improve outcomes for patients and caregivers.
• Participate in ongoing training and professional development provided by LINET to remain current on products, technologies, and service practices.
• Assist in the development, documentation, and delivery of service procedures and training programs.
• Adhere to OSHA workplace safety regulations while performing routine maintenance, repairs, installations, and other service-related activities on LINET products.
• Utilize appropriate personal protective equipment (PPE), including safety footwear, eye protection, gloves, and protective clothing, as required.
• Conduct periodic inventory counts and maintain a clean, organized, and safe work environment.
• Oversee and lead projects within the Operations Center to update, repair, and rework inventory, ensuring all activities are completed accurately, efficiently, and in accordance with established quality and operational requirements.

CHARACTERISTICS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the characteristics that are necessary to perform at the expected level in this assignment.

• High level of integrity
• Learning agility
• Excellent communication skills
• Exemplary interpersonal skills – ability to work effectively with a variety of personalities and behavioral styles
• Ability to organize and manage multiple priorities and deadlines/follow-up
• Strong customer orientation
• Technical skills and the ability to utilize different tools and processes

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent
• 5 years related technical experience and/or training
• Proficiency in mechanical and electrical troubleshooting and repair
• Valid driver license, ability to be insured under Company insurance per established guidelines.  Drivers’ license records will be reviewed on an annual basis.
• Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community.

MATHEMATICAL SKILLS

Ability to apply mathematical concepts and operations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit and stand.  The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The operations center is located at 10400 Bryton Corporate Center Drive.  The warehouse temperature fluctuates with seasonal weather and can be hot or cold. 

TRAVEL

Some limited travel may be required.

LINET Americas, Inc. is an Equal Opportunity / Affirmative Action employer.
All candidates are selected solely based on legally permissible job-related criteria