Tier 2 IT Support Desk Technician

About the Role

Linear 1 Technologies is seeking a motivated, customer-focused Tier II Support Desk Technician to join our growing team on a temp-to-hire basis. This role is ideal for someone who thrives in dynamic IT environments and enjoys solving complex problems across a variety of client environments. This position is in-office in Dublin, OH, with service trips to clients located throughout Central Ohio.

Were looking for someone confident in their technical abilities, who communicates effectively, and is committed to delivering high-quality support. Youll work alongside experienced engineers and Tier I technicians, taking ownership of more advanced support tasks while contributing to projects as your skills continue to grow. We value technicians who take initiative, are naturally curious, and are driven to independently find answers in a fast-paced environment.

This position begins as a temporary, evaluation-based role with the opportunity to transition into full-time employment based on performance, team fit, and business needs. The temporary period is designed to provide hands-on training and a structured evaluation to ensure long-term success for both the employee and the organization.

Key Responsibilities

• Provide advanced technical support via phone, email, and on-site visits
• Monitor and manage alerts and support queues through the internal HubSpot ticketing system
• Document actions taken in tickets to support billing, reporting, and service quality
• Troubleshoot and resolve escalated hardware, software, telecom, and network issues
• Demonstrate a resourceful approach to troubleshooting by researching, testing, and utilizing available resources before escalating issues to other team members
• Support and maintain environments, including Windows Server, Microsoft 365, firewalls, and backup systems
• Perform Microsoft 365 administration, including user management, permissions, and configuration changes
• Assist Tier I technicians with escalations and provide guidance when needed
• Install, configure, and test desktops, laptops, servers, and network devices
• Participate in small to mid-sized IT projects and support senior engineers on larger deployments
• Communicate clearly with clients, providing updates, expectations, and technical guidance
• Coordinate with vendors and third-party providers when necessary
• Maintain a clean, organized, and professional approach to support and documentation
• Learn and apply new technologies in a fast-paced MSP environment
• Identify and communicate opportunities for process or technical improvement

Additional Responsibilities if hired Full-Time

• Participate in an after-hours on-call rotation shared by all technology team members

Skills & Qualifications

Must-Have:

• 3 years in IT support (or equivalent experience)
• Strong problem-solving skills with the ability to independently research and resolve unfamiliar technical issues
• Strong understanding of Microsoft 365 administration, including advanced configuration and troubleshooting
• Experience working in environments with Windows Server and Active Directory
• Working knowledge of Windows 10/11 at the administrative level
• Strong networking knowledge, including TCP/IP, routing, switching, and firewall concepts
• Proven troubleshooting skills across multiple systems and technologies
• Strong interpersonal, customer service, and documentation skills
• Ability to manage multiple priorities and work independently
• Sincere drive to continuously learn, improve, and grow
• Ability to lift up to 40 pounds and navigate office environments
• Valid drivers license and ability to be insured to drive a company vehicle

Preferred:

• Prior MSP experience
  
• Experience with firewall technologies (Arista, Meraki, MikroTik, etc.)
• Understanding of DNS services and related technologies
• Certifications such as A , Network , Security , or Microsoft certifications
• Layer 2 and 3 networking knowledge with an understanding of BGP, OSPF, EIGRP, MPLS, VXLAN, and data center fabrics

Temporary Employment Details

• This role begins as a full-time, hourly position (40 hours per week)
• The temporary period is intended for training, onboarding, and mutual evaluation
• Duration: Minimum of 60 days, up to a maximum of 180 days
• Time Off: 1 day of PTO accrued per month during this period
• On-Call: Not required during the temporary period
• Performance Reviews: Formal feedback is provided every 30 days

Candidates who demonstrate strong technical ability and team alignment are often transitioned to full-time within the first 90 days.

What We Offer

Immediate Benefits (During Temp Period):

• Company laptop and tools provided
• Company vehicle available for client visits
• Exposure to a wide range of technologies and client environments
• Supportive team environment with opportunities to grow

Additional Benefits if hired Full-Time:

• 50% employer-paid health, dental, and vision coverage
• IRA plan with 3% company match (after 1 year of full-time employment service)
• 120 Hours Paid Time Off (Vacation/Sick)
• 9 Paid Company Holidays
• Life insurance and additional benefit options
• Paid professional development and certification reimbursement

About Linear 1 Technologies

Linear 1 Technologies is a Managed Service Provider (MSP) specializing in VoIP telecommunications, fiber internet, IT network infrastructure, and cybersecurity. We partner with clients across Central Ohio to deliver scalable, customized solutions that support their long-term success. We arent just vendorswere trusted IT allies.