What are the responsibilities and job description for the Chocolate Advisor position at LINDT & SPRUNGLI?
Position Purpose
Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.
Essential Job Functions & Responsibilities:
Sales
Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.
Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
Monitor and escalate customer or product issues to management in a timely and professional manner.
Operational Controls
As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
Take initiative to re-stock shelves as needed, monitoring date codes and pricing
Perform store maintenance & cleaning as directed. Maintain store cleanliness
Comply with all Quality Assurance policies & procedures
Qualifications & Requirements:
Skills & Knowledge:
Ability to interact positively with customers
Basic math and/or accounting skills
Ability to take direction and execute work effectively
Experience:
Prior retail experience, preferably in a specialty retail environment
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
Ability to climb, balance, stoop, kneel, crouch and reach with arms
Education:
High School Graduate or equivalent
Other Requirements:
Must be available to work nights, weekends (Saturday and Sundays) and Holidays
Total Rewards:
Compensation: $15 - $17
Salary : $15,000 - $17,000