SMH Group- Parts Manager

SMH Group US is a leader in specialized equipment solutions for recycling and scrap metal yards, demolition, log-handling, port solutions, waste facilities, and much more!

A growing network of SMH Group US dealers throughout North America provides top-notch support in material handling applications and ongoing maintenance, repairs, parts and service support.

Address to location:

1816 Parker Drive

Job Title: Parts Manager

Reports To: General Manager of Product Support

Job Summary:          

 Coordinate activities to support internal and external parts sales, transfers, inventory control, warehousing, shipping and receiving, order processing and other parts department functions. Responsible for clerical duties, maintaining departmental reports, and communicating with internal and external customers in a professional manner.   

Responsibilities:

• Develop and maintain good working relationships with both the dealer network and manufacturers, utilizing conflict resolution and problem-solving skills to resolve issues
• Maintain and review parts business practices and procedures, ensuring effective communication and flow with the dealers and manufacturers
• Work with manufacturers to order, ship and maintain parts inventory levels
• Assist dealer network with parts look up, orders, and stocking levels 
• Maintain accurate inventory in the computer
• Reconcile vendor invoices with packing slips to process through purchase order system
• Dealer purchase orders: receive, process, communicate, ship and invoice
• Confirm open and closed purchase orders and transfers daily
• Inquire on status of emergency and open orders daily
• Process customer returns, warranty returns, and warranty credits
• Receive, stock and ship parts to keep the warehouse orderly and clean
• Recommend and implement measures to enhance customer service and elevate performance of Parts Department
• Assist in answering phones for sales, parts and service
• Other duties as requested by management

Education/Experience/Skill:

• High School diploma or GED   
• 2-5 years related experience, preferably in the parts/service area
• Proficient computer skills to include Microsoft Office
• Excellent written, oral communication and interpersonal skills
• General knowledge of maintenance repair, parts department and sales

SMH Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.