What are the responsibilities and job description for the Service Administrator position at LINDER INDUSTRIAL MACHINERY CO?
Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Job Title: Service Administrator
Job Summary:
The Service Administrator is responsible for providing essential administrative support to the service department. This role ensures the smooth processing of manufacturer field campaigns, assists with work order management, maintains warranty records, and oversees invoice processing. The ideal candidate will have strong organizational skills, attention to detail, and the ability to collaborate with multiple departments to support operational efficiency.
Key Responsibilities:
Service Administration:
- Provide administrative support to the service departments to ensure efficient operations.
Field Campaign Coordinator:
- Process new Field Campaigns (FCs) into the business system.
- Send FC notifications to branches.
- Manage FC kit distribution.
- Track and report on FC status and completion.
Work Order Management:
- Monitor and complete all Quick-Add email requests.
- Support branches by adding customer equipment, reversing work orders, changing bill-to business partners (BP), and removing flat rates to facilitate work order cancellations.
- Resolve work order-related issues.
E-Tech System Support:
- Add and remove employees within the system.
- Assist with all labor-related system issues.
Warranty & FID Reporting:
- Utilize industry data to verify and maintain warranties for newly sold Komatsu (KM) products.
Invoice Processing:
- Receive, validate, and submit all Vulcan Jaggaer invoices for payment.
Qualifications:
- Previous experience in an administrative or service support role preferred.
- Strong organizational and time management skills.
- Proficiency in business and service management systems.
- Attention to detail and accuracy in data entry and reporting.
- Ability to multitask and work collaboratively across departments.
- Excellent communication and problem-solving skills.
Work Environment:
This position operates in an office setting and requires frequent communication with service teams, branches, and other internal departments. Some system-based troubleshooting and reporting responsibilities may be required.
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
