What are the responsibilities and job description for the Field Service Technician position at Lindenmeyr Munroe?
Lindenmeyr Munroe is the leading independent paper, packaging, wide-format, and facility solutions provider in the US, supporting businesses nationwide with a comprehensive selection of products and services. We are locally available in every facet, making us easily accessible and allowing us to maintain our commitment to provide exceptional service and selection to our customers.
Lindenmeyr Munroe is seeking a Field Service Technician with strong mechanical and electrical expertise to provide excellent customer service and technical support. This position will require travel within the specified region to assist with the installation, maintenance, and repair of machinery and equipment.
Key Responsibilities:
- Perform installation of new equipment, including stretch wrappers, case sealers, strapping equipment, shrink systems, and more.
- Troubleshoot mechanical, electrical, and pneumatic equipment to resolve issues promptly.
- Service marking and coding equipment as well as other general machinery.
- Read and interpret schematics for equipment repair and setup.
- Provide technical consultation to customers, ensuring their equipment is operating effectively.
- Submit service tickets and track machine, product, and equipment status through Zendesk help desk software.
- Quoting parts and performing preventative maintenance (PM) at LM facilities.
- Travel to customer locations using a company vehicle.
- Work directly with customers to assess needs, recommend solutions, and ensure customer satisfaction.
Qualifications:
- High School Diploma required; Electrical Certification, and Mechanical Certification preferred.
- 3-5 years of hands-on experience with equipment service, troubleshooting, and installation.
- Strong mechanical aptitude and basic electrical knowledge.
- Familiarity with pneumatic equipment and troubleshooting techniques.
- Ability to read and understand schematics and technical documentation.
- Effective communication skills to interact with customers.
- Willingness to travel as required, generally 5 days per week (typically not overnight).
- Familiarity with Zendesk help desk software or similar systems is a plus.