Customer Service Maintenance Superintendent

Position Overview:

Responsible for planning, organizing, directing, and controlling all maintenance activities within the southern region's customer service territory. This role involves establishing, implementing, and maintaining both administrative and technical procedures to ensure responsive post-sale service is delivered to internal and external customers.

The primary focus of this position is managing a team of 11 cryogenic technicians responsible for the repair and maintenance of bulk storage vessels (1500 gallons and above) at client sites across Texas, Louisiana, Oklahoma, and parts of western Arkansas. These storage vessels support the delivery of oxygen, argon, CO2, hydrogen, and nitrogen.

This role operates from our Willis, Texas office.

This mid-level management position relies on advanced technical and managerial expertise to oversee critical activities that support the continuous supply of gases for customer use.

Key responsibilities include:

• Implementing organizational priorities, plans, and objectives while ensuring accountability.
• Managing the organization's systems for safety, quality, financial, personnel, and work processes.
• Collaborating with management, customers, technicians, and the sales team to address escalated or complex customer service concerns.
• Setting team priorities to ensure tasks are completed and coordinating work activities between staff and engineering.
• Demonstrating strong written and verbal communication skills.

Qualifications - External

Qualifications:

This position reports to the Southwest Customer Service Area Manager and oversees the maintenance technicians.

• Preferred Bachelor’s Degree or equivalent experience (8 years in a related field).
• 3 years of operational experience.
• 1 years of management experience.
• Ability to travel up to 25%.
• Proficiency in JDE systems.
• Experience reviewing work orders in Field Centrix.
• Knowledge of Microsoft Office programs.
• Familiarity with MOC and Process Safety reporting.
• Willingness to participate in the DISA program or other required customer site programs.

About Linde:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Culture:

At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.

For more information about the company and its products and services, please visit www.linde.com.

Benefits:

Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

ID: 25002200

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Operations: 3 years (Required)
• management: 1 year (Required)

Ability to Commute:

• Willis, TX 77378 (Required)

Ability to Relocate:

• Willis, TX 77378: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person