What are the responsibilities and job description for the Collector - Outbound position at Linde Gas & Equipment?
Linde Gas & Equipment Inc.
Collector - Outbound
Location: Ankeny, IA
Linde Gas & Equipment Inc. is seeking an Outbound Collector to join our team located in Ankeny, IA. Outbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Outbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.
What we offer you!
What You Will Be Doing
(1st shift)
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.
The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website at www.lindeus.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Primary Location
Iowa-Ankeny
Schedule
Full-time
Job
FiCo
Unposting Date
Ongoing
Collector - Outbound
Location: Ankeny, IA
Linde Gas & Equipment Inc. is seeking an Outbound Collector to join our team located in Ankeny, IA. Outbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Outbound Collector will contact customers regarding delinquent payments and assists in the collection of past due accounts.
What we offer you!
- Competitive compensation
- Comprehensive benefits plan (medical, dental, vision and more)
- 401(k) retirement savings plan
- Paid time off (vacation, holidays, PTO)
- Employee discount programs
- Career growth opportunities
- Additional compensation may vary depending on the position and organizational level
What You Will Be Doing
(1st shift)
- Answer inbound phone calls from internal and external customers
- Process payments
- Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
- Refer customer disputes to field personnel for final resolution
- Make payment arrangements on delinquent accounts
- Perform outbound collections calls in support of credit release procedures
- Escalate customer disputes and collections situations as necessary
- Assist team in meeting inbound service level standards
- Other duties as assigned
- HS diploma/GED required
- 2 years Credit & Collections experience
- Handling inbound calls in a fast-paced environment
- Computer experience in Word and Excel
- Customer service skills
- Effective verbal communication skills
- Working successfully in a team environment
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.
The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website at www.lindeus.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Primary Location
Iowa-Ankeny
Schedule
Full-time
Job
FiCo
Unposting Date
Ongoing