Customer Care Specialist

Job Description:

We are looking for a Customer Care Specialist for our Huntsville, AL facility. The person in this position will Process expense reports, Support the Work Order flow process, and support our technicians in the field. They participate in and contribute to our culture of Safety.

Responsibilities:

• Follows all company safety policies, without exception
• Processing approximately 10 expense reports weekly for Technicians
• Daily review/validate technician daily time sheets
• Daily/weekly monitor technician logging activities
• Daily/weekly monitor technician charging activities
• Run and use system reports as needed for work order accuracy
• Monitor work order flow process
• Verify work order entries against timecard entries
• Monthly compete 4 to 5 state Pressure Vessel Inspections
• Communicate well with internal and external customers
• Communicate regularly with Technicians, Superintendents, Salesperson's, and other internal groups as necessary
• Prepare correspondence, installation booklets, and other pertinent technical documents
• Managing office supply inventory
• Data entry using JDE and Field Centrix databases
• Knows and practices defensive driving techniques

Qualifications:

• HS Diploma or equivalency required; Associates Degree or equivalent work experience preferred.
• Computer Software - MS Office Suite, Excel, JDE, Kronos, and or Field Centrix
• Computer Expertise - knowledgeable of laptops, and tablets
• 1-2 years of previous work experience in a similar role required
• Demonstrates an understanding of team concept and works well with others
• Professional in nature and conduct

About Linde:

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Culture:

At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.

For more information about the company and its products and services, please visit www.linde.com.

Benefits:

Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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