Director of Operations

Application Deadline: 25 May 2026

Department: Operations & Transport

Employment Type: Permanent - Full Time

Location: Hanover

Reporting To: John Ayvas

Compensation: $120,000 - $130,000 / year

Description

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support.

With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future.

About The Role

The Director of Operations oversees and enhances daily operations for an asset-light waste management platform, ensuring efficient delivery of waste, recycling, and sustainability services through a national vendor network. This role drives operational performance, strengthens vendor management, and improves service quality while maintaining high customer satisfaction and cost efficiency.

• Oversee daily operations across waste, recycling, and sustainability services to ensure smooth, consistent delivery.
  
  
• Track key performance metric such as service completion, response times, costs, and efficiency to support data-driven decisions.
  
  
• Use operational technology platforms to track services, communicate with vendors, and improve reporting, visibility, and efficiency.
  
  
• Lead the rollout of new systems and tools, supporting training and adoption to improve usability and team performance.
  
  
• Work with regional and national vendors to negotiate service agreements and pricing, ensuring reliable service and competitive terms.
  
  
• Address vendor performance issues, service disruptions, and escalations to keep operations running smoothly.
  
  
• Work with Sales and Account Management teams to support clients onboarding and ongoing service delivery, ensuring a smooth customer experience.
  
  
• Manage budgets and vendor costs to ensure financial control and support growth.
  
  
• Lead and develop operations team members across vendor management and customer operations to build strong, scalable teams.
  
  
• Ensure operations comply with environmental, transportation, and waste disposal regulations to reduce risk and maintain integrity.
  
  

What We Need From You

• Bachelor’s degree in Business, Operations, Supply Chain, Environmental Management, or a related field.
  
  
• 8 years of operational experience in waste management, logistics, environmental services, facilities services, or other multi-vendor/asset-light service platforms.
  
  
• 8–12 years of leadership experience in operations.
  
  
• Proven experience leading and developing high-performing teams.
  
  
• Strong ability to make data-driven decisions to optimize operations.
  
  
• Expertise in negotiating and managing vendor relationships.
  
  
• Experience designing and executing operational processes.
  
  
• Strong financial and margin management skills.
  
  
• Experience managing contracts and service level agreements (SLAs).
  
  
• Excellent communication and problem-solving abilities.
  
  
• Advanced proficiency in MS Excel.
  
  

What We Offer

• Comprehensive health and dental benefits
  
  
• Employer matching of employee retirement contribution
  
  
• Supportive work-life balance: hybrid/in-office work schedule
  
  
• Supportive of professional development
  
  
• Dynamic and international working environment
  
  
• Will work in close coordination with Reconomy teams in the Americas and periodically with other regions