Student Engagement Prog Coord & Scruggs University Center

Student Engagement Program Coordinator & Scruggs University Center Manager

Job Summary:

The Student Engagement Program Coordinator & Scruggs University Center Manager provides operational leadership for the Scruggs University Center and supports student organization development at Lincoln University of Missouri. Reporting to the Assistant Dean of Student Engagement, the Manager oversees facility operations, reservations, event logistics, recreational services, the campus bowling center, the Esports Lounge, and student staff. The position also helps student organizations operate effectively and creates opportunities for student involvement, leadership, and belonging.

Essential Job Functions, Duties, and Responsibilities:

University Center Operations and Event Services:

• Oversee daily operations of the Scruggs University Center, including lounges, meeting rooms, recreational areas, and the campus bowling center.
• Manage event setup and breakdown, room arrangements, equipment needs, and onsite support in accordance with event specifications and University standards to support effective use by students, faculty, staff, and community partners.
• Maintain standards for safety, cleanliness, accessibility, and customer service; coordinate with Facilities and Maintenance and other campus partners to address concerns.
• Monitor routine and preventive maintenance needs, submit and track service requests, and schedule technical support.
• Respond promptly and professionally to student and customer questions, suggestions, concerns, and complaints.

Student Organization Support and Leadership Development:

• Coordinate organization registration and annual renewal; maintain current officer lists, governing documents, and required records in the designated engagement system.
• Guide student leaders on group administration, campus policies, resources, and leadership responsibilities; provide temporary advising for groups awaiting an assigned advisor.
• Coach organizations through event proposals, logistics, risk review, and required approvals in collaboration with campus partners.
• Organize involvement fairs and leadership learning opportunities that help students discover organizations and strengthen group effectiveness.
• Assess organization participation and leadership programs, recommending improvements that respond to student feedback and documented needs.

Bowling Center and Recreational Services:

• Oversee daily bowling center operations and coordinate maintenance of lane setter machines, scoring systems, ball returns, and related equipment with qualified service personnel.
• Apply United States Bowling Congress rules and other governing requirements when applicable to leagues, competitions, or sanctioned activities.
• Analyze facility usage and collaborate with the Assistant Dean of Student Engagement on marketing and programming to increase participation and revenue through leagues, open play, and special events.
• Promote safe equipment use and coordinate timely response to equipment malfunctions and operational concerns.

Esports Lounge Operations and Programming:

• Oversee daily Esports Lounge operations, including hours, reservations, participant check-in, gaming stations, equipment inventory, and safe use of the space.
• Coordinate equipment maintenance, software updates, network support, and troubleshooting with Information Technology and authorized vendors; maintain appropriate access and equipment security.
• Develop marketing and advertising plans with Student Engagement and University Communications to promote lounge use, team recruitment, open play, and tournaments through approved campus channels.
• Coordinate student esports team recruitment, rosters, practice schedules, and competition participation; support team leadership, sportsmanship, and adherence to university and competition requirements.
• Plan and manage recreational and competitive tournaments, including registration, rules, brackets, scheduling, staffing, equipment, promotion, and event logistics; coordinate livestreaming when appropriate.
• Maintain a welcoming gaming environment, communicate participation expectations, and address concerns about conduct or equipment use through established University procedures.
• Track lounge attendance, equipment needs, team participation, tournament results, and promotional reach; recommend improvements to programming and resource use. Student Staff Supervision.
• Supervise assigned student workers; develop work schedules, assign responsibilities, and monitor completion of tasks.
• Train student staff in customer service, facility procedures, event support, safe equipment use, and emergency protocols.
• Provide regular feedback and support student employees in developing professional skills and accountability.

Collaboration and Administrative Responsibilities:

• Support coordinated campus programming, including orientation, nights/weekend events, and Homecoming; work with students, employees, and vendors on event delivery.
• Contribute to department planning and evaluation; promote student development and respectful service across diverse student communities.
• Track facility utilization, event activity, maintenance needs, and bowling center revenue; provide operational reports and recommendations to the Assistant Dean of Student Engagement.
• Maintain compliance with university procedures and applicable occupational health and safety requirements; safeguard confidential information.
• Serve on University committees and emergency response teams as assigned and perform other duties assigned by the Assistant Dean of Student Engagement.

Minimum Qualifications:

• Bachelor’s degree in higher education, education, business, recreation management, or a related field; an equivalent combination of education, training, and relevant experience may be considered.
• At least one year of experience in a leadership role involving student activities, programming, facility operations, or a related area.

Knowledge, Skills, Abilities and Personal Characteristics:

• Knowledge of Adobe Suite and proficient in using Microsoft Office suite.
• Excellent organizational and time-management skills.
• Strong analytical and problem-solving skills.
• Must prioritize tasks in a fast-paced environment, develop communication strategies and work with internal and external stakeholders.
• Excellent interpersonal, verbal, and written communication skills.
• Strong attention to detail; ability to perform duties with high accuracy.
• Ability to work with and maintain confidential University information.
• Ability to adapt to a flexible schedule that includes evening and weekend activities.

Physical Demands:

• Light sedentary office work.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 lbs.

Lincoln University is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and institutional needs. Applicants requiring reasonable accommodation during the application or interview process should contact the Office of Human Resources at 573-681-5018.