Director of University Operations

PURPOSE:

Plan, direct, and coordinate the operations of Lincoln University's leadership, with responsibilities across departments. Duties include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

ESSENTIAL JOB FUNCTIONS, DUTIES, & RESPONSIBILITIES:

Executive Operations:

• Direct administrative and operational activities in support of the President's Office and University leadership.
• Serve as a primary point of contact for internal and external stakeholders, facilitating communication and collaboration across departments.
• Plan, coordinate, and oversee logistics for presidential events, functions, Board meetings, retreats, and committee meetings.
• Review financial statements, operational reports, and performance data to monitor productivity and support informed decision-making.
• Support the development, implementation, and evaluation of policies, procedures, and operational practices that support institutional effectiveness.
• Perform personnel-related functions as assigned, including supporting selection. processes, coordinating training activities and assisting with evaluation processes.
• Maintain professionalism, discretion, and confidentiality when handling sensitive information and communications.

Strategic Project Management:

• Serve as project manager for presidential initiatives and institutional strategic projects.
• Track leadership initiatives, decisions, and follow-up actions to ensure timely progress and completion of priorities.
• Coordinate with senior leaders to ensure commitments, deadlines, and project deliverables are met.
• Prepare summaries, reports, and updates for executive leadership regarding project status and strategic initiatives.
• Support cross-functional collaboration to advance institutional goals and initiatives.

Human Resources Support:

• Provide support with onboarding coordination, records management, and HR-related administrative activities.
• Maintain confidentiality of sensitive employee and personnel-related information.
• Assist with coordination of HR documentation, processes, and communications as assigned.

 Facility Rentals & Event Operations:

• Direct logistics related to facility rentals, including coordination of venues, vendors, schedules, communications, and on-site support.
• Coordinate contracts, scheduling, billing, and communication with campus partners and external clients.
• Ensure facility use and events comply with university policies, procedures, and operational guidelines.
• Collaborate with internal departments to ensure efficient and effective use of institutional spaces and resources.

Additional Duties:

• Perform additional related duties, responsibilities, and special projects as assigned to support the operational needs and mission of the University.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of higher education operations, governance structures, and administrative practices.
• Knowledge of organizational management principles, policy development processes, and operational planning.
• Knowledge of project management practices, including tracking initiatives, timelines, and deliverables across multiple stakeholders.
• Knowledge of budget monitoring practices and ability to interpret financial statements, reports, and performance data.
• Knowledge of human resources processes such as onboarding coordination, records management, and confidentiality standards.
• Knowledge of event coordination logistics, including planning, vendor coordination, scheduling, and operational execution.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving skills with the ability to evaluate processes and recommend improvements.
• Strong interpersonal and relationship-building skills with the ability to work effectively with senior leadership, faculty, staff, external partners, and community stakeholders.
• Strong written and verbal communication skills with the ability to prepare summaries, reports, correspondence, and executive-level updates.
• Ability to exercise sound judgment, discretion, and professionalism when handling confidential and sensitive information.
• Ability to interpret and apply policies, procedures, and institutional guidelines.
• Ability to coordinate complex logistics for meetings, events, projects, and initiatives.
• Ability to collaborate across departments and foster effective working relationships with diverse stakeholders.
• Ability to monitor progress on initiatives and ensure accountability for assigned tasks and strategic priorities.
• Ability to adapt to changing priorities and respond effectively to urgent or emerging institutional needs.
• Ability to work independently while demonstrating initiative, accountability, and attention to detail.
• Ability to maintain professionalism and composure in a fast-paced environment requiring frequent interaction Across organizational levels.
• Proficiency in Microsoft Office Suite or similar productivity software used for reporting, communication, and project coordination.
• Ability to maintain accuracy and attention to detail when managing records, schedules, communications, and operational processes.

QUALIFICATIONS:

• Bachelor's degree in business administration, Public Administration, Higher Education Administration, Human Resources, or a related field.
• Five (5) or more years of progressively responsible professional experience in administrative operations, project management, or organizational leadership.
• Demonstrated experience supporting executive leadership, senior administrators, or institutional operations.
• Experience coordinating projects, initiatives, or programs across multiple departments or stakeholders.
• Demonstrated ability to manage sensitive and confidential information with professionalism and discretion.
• Strong organizational, communication, and problem-solving skills.
• Experience preparing reports, summaries, or communications for leadership review.
• Proficiency in Microsoft Office Suite or similar productivity software.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Master's degree in business administration (MBA), Public Administration (MPA), Higher Education.
• Administration, Organizational Leadership, or related fields.
• Experience working in a higher education environment or similarly complex organizational structure.
• Experience supporting executive leadership such as a President, Chancellor, Vice President, or senior leadership team.
• Experience coordinating board meetings, retreats, or governance-related activities.
• Experience developing, implementing, or evaluating policies, procedures, or operational processes.
• Experience managing strategic initiatives, institutional projects, or cross-functional collaborations.
• Experience reviewing budgets, financial reports, or operational performance metrics.
• Experience supporting human resources processes such as onboarding coordination or personnel management documentation.
• Experience coordinating events, facility use, or vendor relationships.
• Demonstrated ability to build collaborative relationships with diverse internal and external stakeholders.

PHYSICAL DEMANDS:

• Work is primarily performed in a professional office environment.
• Requires the ability to operate standard office equipment, including a computer, keyboard, telephone, and other common workplace tools.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Salary : $55,000 - $60,000