What are the responsibilities and job description for the Security Operations Manager – O’Hare International Airport (ORD) position at Lincoln Security Services?
Take command where it counts - protecting 200,000 travelers daily at O’Hare.
Lincoln Security Services is hiring a Security Operations Manager to lead frontline security at O’Hare International Airport (ORD) under our contract with the Chicago Department of Aviation (CDA).
This role is assigned to a fixed shift (1st, 2nd, or 3rd) and provides operational command over ~75 unionized officers, including several Shift Supervisors.
If you're a field-focused leader with high standards and a cool head under pressure, this role puts you at the front line of aviation security - with the systems, structure, and team support to back you up.
Position Details:
- Full-time, salaried position
- Assigned to a fixed shift (1st, 2nd, or 3rd)
- Operational oversight of ~75 officers and shift supervisors
- Compliance with CDA, TSA, and SIDA credentialing
- 24/7 support from Dispatch, HR, QA, and executive leadership
- Salary Range: $78,000–$85,000, commensurate with experience and shift assignment
What You’ll Do:
- Lead a consistent shift of union-represented officers and supervisors across multiple terminals
- Ensure post coverage, officer readiness, and contract compliance with CDA, TSA, and SIDA protocols
- Conduct post inspections, lead field coaching, and respond to incidents in real time
- Collaborate with Dispatch, HR, and QA teams to drive shift performance and accountability
- Serve as the shift’s primary liaison to airport stakeholders and client contacts
What Success Looks Like:
- Your team consistently meets compliance requirements and enforces strict access control.
- Field supervisors are coached, supported, and held accountable
- Stakeholders see you as a trusted, reliable partner and problem-solver
- Incidents are handled professionally and resolved quickly
- Performance issues are identified and addressed proactively
What You Bring:
- 5 years in security, military, or law enforcement (2 years in a supervisory role)
- Experience managing unionized personnel in dynamic, high-volume environments
- Strong communication, decision-making, and leadership presence
- Must possess valid PERC and Driver’s License; eligible for SIDA badge clearance
- Preferred: Airport Certified Employee (ACE – Security or Ops) or willingness to earn within 12 months
Why Lincoln?
Lincoln Security Services is a national boutique firm trusted to protect critical infrastructure and national events. We run on the Entrepreneurial Operating System (EOS) — giving our leaders clear expectations, scorecards, and support. You’ll know what success looks like, and you’ll have the structure to deliver it — backed by a leadership team that’s been in your shoes.
Ready for a change? Apply now, or message our team to learn more.
Salary : $78,000 - $85,000