Operations Specialist

Lincoln Investment recognized as one of Philadelphia's Top Workplaces for fifteen years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers a competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia.

Basic Function: Reconciliation of all other electronically transmitted accounts. Update the AS400 system and take steps to correct both internal and external processing errors. Establish and maintain relationships with providers. Additional responsibilities include follow-ups for all unconfirmed financial transactions and other project-based activities as needed.

Responsibilities

• Daily review of all reports resulting from daily activity in accounts in electronic relationship products.
• Work with providers (mutual fund and insurance) and/or internal operations departments to bring about resolution of problems identified from the reports processed daily.
• Identify potential recurring problems that may indicate larger scale issues and suggest procedural and/or processing practice changes to the Department Manager.
• Review assigned outstanding Work Items in the Provider Management Workflow queue; initiate action(s) to resolve and close the Work Items.
• Process all assigned requests for account and transaction issues through Account Central and ZenDesk and monitor the status of outstanding requests.
• Other duties as assigned.
• Service Responsibilities
• Provide assistance and research to the Operations and Service departments regarding the reconciliation process and errors reports.
• Advise Department Manager of issues identified during reconciliation that require changes in operational procedures.
• Act as relationship liaison for providers assigned and distribute provider events as needed to Ops and Sales staff.
  

Knowledge/Experience

• Required:
• Experience with reconciliation of financial and non-financial data across multiple systems.
• Strong understanding of mutual fund processing procedures.
• Preferred:
• Strong knowledge of AS400 systems
• Strong understanding of Lincoln Solutions Programs
• Project work
• Microsoft Excel
  

Skills

• High level of detail and organization skills
• Strong analytical and problem-solving abilities
• Strong written and verbal communication
• Prioritization and time management skills
  
  

Education/Training

• Bachelor's degree and/or equivalent combination of education and/or related experience. Series 6 preferred
  
  

Physical And Other Requirements

• May view computer screen and sit at workstation for extended periods of time. Ability to work in a fast-paced environment as needed.
  
  

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.