Advisor Service Associate I

Advisor Service/Operations Associate I

Lincoln Investment recognized as one of Philadelphia's Top Workplaces for over ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers a competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia.

Basic Function: Reporting to the Advisor Services Manager, the Operations Specialist supports the day‑to‑day Asset Movement activities for their assigned department. Responsibilities may vary based on departmental needs but typically include processing disbursement requests, initiating deposits and transfers, handling advisor and other field-level inquiries, and performing other duties as assigned.

What are we looking for?

We seek a motivated, self‑starting, and passionate team player to join our firm as an Operations Specialist. This role requires an exceptional level of attention to detail, as it supports a high‑risk area of the firm where accuracy and precision are critical. The Operations Specialist must also be highly organized and able to multitask effectively, balancing multiple tasks and processes simultaneously in a fast‑paced environment. In addition, the role requires strong client service skills, along with the ability to learn quickly, retain knowledge, and confidently interact with financial advisors and their staff while managing operational responsibilities.

Core Duties & Responsibilities:

• Execute and oversee the accurate and timely processing of financial transactions, including but not limited to account disbursements, transfers, and deposits
• Review paperwork for accuracy, completeness and clearly communicate with advisors and other field staff if items need attention
• Process daily transactions while meeting process requirements, SLAs and achieving quality metrics
• Communicate NIGO issues to Advisors and other field staff and follow-up according to standard procedures
• Comply with policy and procedures of the team and corresponding regulatory requirements
• Develop working relationships with internal and external Lincoln associates and branch offices

Knowledge/Experience:

• Preferred:      
• Financial Services experience
• Investment/operations/transaction processing experience
• Strong knowledge of business computer applications (Microsoft Excel and Word)
• Prior customer service experience
• Helpful:          
• Knowledge of NetX360 preferred
• Previous experience in same-day processing environment
• Retirement Plans knowledge

Skills:

• Customer service approach
• Ability to prioritize work and meet daily workload and deadlines
• Strong verbal and written communication
• Detail oriented with strong analytical and problem-solving skills
• Ability to work in a team environment

Education/Training: Bachelor's degree and/or equivalent combination of education and/or related experience

Certification/Registrations: SIE and Series 7/99 preferred

Physical/Other Requirements: May sit at workstation for extended periods of time; may view computer screen for extended periods of time. Periods of fast pace are typical particularly when working to meet daily deadlines.

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.

Salary : $36