What are the responsibilities and job description for the Patient Access Associate - Emergency Department position at Lincoln Hospital and Clinic?
Description
On-site
Clerical/Administrative Support
Req #: 78740
Summary:
The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband. Provides customer service and support for visitors and families. Additional functions are performed at the patient’s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check-out and coordination of transfers/direct admits. Ensures the accuracy of the patient’s bill including account follow-up five days post discharge. Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.
Per diem – flexible and varied schedule. Availability for 3–4 shifts per month required. Shift days and times vary and may include first, second, or third shift. Ideal for candidates seeking a flexible, as-needed schedule with no guaranteed hours
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High school diploma or GED preferred.
- License/Certifications: N/A
- Experience: Related experience in healthcare or customer service is preferred.
- Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
- Additional Skills/Requirements Preferred: N/A
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Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
If you have questions about this role, please contact alyssa.lewis@mainehealth.org