Bilingual Case Manager (Community-Based Program / Alameda County)

Lincoln Families is a workplace that is committed to strengths-based, culturally responsive, attachment-centered, and trauma-informed care.

POSITION: Bilingual Case Manager (Spanish/English)

PROGRAM: Kinship

HOURLY RATE: $28.00

Text 'KIN971' to (510) 901-5627

KINSHIP SUPPORT SERVICES: Children do best when they remain in safe, stable, and familiar environments that relatives can provide. Relative caregivers are the backbone of the child welfare system, stepping up to fill the gaps when challenges take parents away from raising their children. Many are grandparents with special needs liked to age, poverty, poor health, and lack of support and resources.

WHAT WE DO: Lincoln Families’ Kinship program provides supports to kin caregivers so they have the resources needed to raise their relative. Since 2001, our staff have addressed the unique needs of each caregiver and child, providing a variety of supports:

• Family Coaching - Providing advocacy and referral for financial assistance, legal supports, mental health, emergency, and education services
• Education and Skill Building - Offering programs including parenting and school advocacy to prepare and inform caregivers and youth
• Youth Engagement - Providing children and teen activity groups, social and recreational outings, tutoring, and workshop events
• Support Groups - Facilitating gatherings of caregivers to share joys and concerns, learn about resources, and support each other
  
  

OUR WHY: Children in foster care can face exposure to alcohol and other drugs, abuse, neglect and abandonment, violence in their homes and communities, trauma from separation from birth families, and frequent changes in foster care placement. These experiences place children at greater risk of developing physical, emotional, and behavioral problems that can lead to school failure, teen pregnancy, homelessness, unemployment, and incarceration. Research shows that living with relatives is better for children and benefits them in many ways. Of children who are not living with their biological parents, 75% of them are being raised by a relative outside of the formal foster care system. Such kin caregivers have little or no time to prepare for this new arrangement and face major barriers in accessing information, benefits, legal assistance, and services.

POSITION SUMMARY: Reporting to the Program Manager, the Bilingual Case Manager provides case management services to Kinship youth and/or families. Direct work with youth includes developing and implementing a comprehensive individualized plan with goals designed to assist and support the youth’s well-being. Work with families includes linking to and coordinating with resources and community connections that ensure families have access to needed resources to support stability and permanency for kinship children and youth. This position assists youth and/or families with tutoring, vocational programs, housing, healthcare, benefits, and other family needs; involves planning and facilitating events and workshops; engages in collateral work with caregivers, social workers, teachers and/or other key adults; and utilizes trauma-informed care throughout service provision.

Essential Functions

• Provide case management and crisis intervention to assigned kinship youth/family; this includes safeguarding the dignity and protecting the rights and individuality of each kinship youth/family.
• Coordinate services to include intake, assessment, case plan and referrals to community service providers; this includes developing a strong base of client involvement and engagement.
• Maintain ongoing relationships with community service providers, and other agencies/programs to educate and advocate for the needs of youth, families and communities.
• Liaise with service providers to coordinate resources and services for families and to follow up with linkage to services offered.
• Facilitate events for children and families.
• Facilitate youth support groups, caregiver support groups, other trainings or workshops as assigned.
• Develop agency material including project flyers and other outreach materials.
• Participate in agency meetings and community meetings as directed.
• Conduct outreach and recruitment activities to the targeted population to effectively promote program services.
• Complete and maintain all service documentation and statistics as required.
• Requires driving to various locations across Alameda County to deliver services at assigned office(s), in the community or via home visits; this also includes transporting youth or families to community resources and appointments as needed (Case Manager must maintain valid California driver’s license, satisfactory driving record and personal vehicle insurance coverage).
  
  

POSITION REQUIREMENTS: A positive, service-oriented team player who has the ability to exercise sound judgment and work independently on a day-to-day basis. Must have strong organizational and time management skills, proven problem-solving skills, and excellent communication skills both verbally and in writing. Demonstrated knowledge of and skills in working with separation and loss, family systems, conflict resolution, reunification process and the emotional issues of kinship families. Awareness of and sensitivity to multicultural issues, proven competence working with culturally diverse populations, as well as a passion and commitment to serving children and families. Must have knowledge of community resources and be able to work some evenings and weekends.

Experience And Education

• Bachelor’s degree in Social Work or human services related field is preferred
• High school diploma or equivalent is required
• English/Spanish Bilingual language skills required
• At least 2 years of relevant work experience (with youth, families, or social services) is required
• Non-profit and/or healthcare experience is desirable
• Strong computer skills and proficiency in Microsoft programs and Google suite is required
• Experience with trauma-informed care and practices is preferred
  
  

Why Join Lincoln Families

Hourly Rate: $28.00 per hour = $58k annually

• Bilingual Skills: $2.50 per hour = $5k annually (contingent upon results of language proficiency test)
• Time Off: 4 weeks of vacation, 18 sick days and 11 holidays (including 2 flexible holidays); Vacation and sick time begin accruing from day one of employment
• Benefits: medical, dental and vision with 90-95% employer subsidy for employee premiums; we also offer 50% for dependents. Additional Benefits include flexible spending accounts (FSA), life insurance, disability insurance, commuter benefits, retirement & pension plans.
• Supervision: Weekly individual and group supervision.
• Equity & Affinity: we currently have an Employee Equity Council, a Management Equity Team, staff-run Affinity Groups.
• Self-Care: Lincoln encourages and supports self-care for all employees so that staff are able to sustain themselves in this work and better serve our families. Staff create self-care plans and receive funding they can use each year towards those plans. Employees also have paid time away for self-care each week.
• Professional Development/Training: Each year, employees can be reimbursed for expenses related professional licensing and other fees, as well as for professional development opportunities. Employees who have been at Lincoln Families for one year are also eligible to participate in advanced training series.
• Student Loan Forgiveness: We are a recognized 501(c)(3) nonprofit approved site. By working with Lincoln Families, staff are eligible for Public Service Loan Forgiveness.
  
  

Top Bay Area Workplace five years running... 2021, 2022, 2023, 2024 & 2025!