Assistant Store Manager

About the Role

At Lincoln Creek Lumber, we believe great stores are built by great people. As Assistant Store Manager, you’ll be a key leader in our day-to-day operations; serving customers, supporting and leading your team, and helping carry forward over 100 years of community trust. You’ll work closely with the Store Manager to drive performance, develop staff, and create a store experience our neighbors can count on.

This role is for someone who's outgoing, people-driven, and genuinely excited about what great customer service looks like. You'll work alongside the Store Manager to run day to day operations, coach and grow your team, and serve customers who've been coming to us for generations. 

Leadership & People Development

• Develop store associates and foster a culture of growth, accountability, and genuine customer care
• Set meaningful performance goals with staff and deliver consistent, constructive feedback and recognition
• Participate in associate performance reviews; identifying strengths, opportunities, and paths for advancement
• Deliver monthly one-on-one coaching to all associates based on individual customer service performance
• Model professionalism and a customer-first attitude, leading the team by example

Store Operations & Merchandising

• Review store evaluations with the management team to identify opportunity areas and address urgent issues promptly
• Delegate tasks to ensure merchandising, visual standards, and store appearance consistently meet company expectations
• Maintain accurate inventory levels; manage daily receiving and transfers in alignment with company best practices, metrics, and deadlines
• Utilize inventory reporting tools to minimize shrinkage and keep stock levels optimized

Scheduling & Financial Oversight

• Forecast staffing needs based on customer demand and create effective work schedules
• Monitor payroll to ensure compliance with budgetary guidelines and take corrective action when needed
• Partner with the Store and General Manager before making staffing decisions, including hiring, promotions, and separations

Sales & Customer Experience

• Drive sales performance and help the team hit store goals
• Build strong client relationships and strategic community partnerships
• Develop in-store marketing initiatives including promotions, events, and seasonal merchandising
• Review customer service analysis reports (Mystery Shopper, Customer Engagement Surveys) and collaborate with the team on service improvements
• Proactively resolve customer concerns with urgency and professionalism

Communication & Team Engagement

• Communicate store performance metrics through daily huddles, communication boards, and team meetings to educate, engage, and motivate staff
• Enforce all company policies consistently and maintain open communication channels with your team

Training & Professional Development

• Identify and coordinate training programs for associates, including new-hire orientation, on-the-job training, and vendor-led sessions
• Pursue ongoing professional growth through self-directed learning, industry events, local business conferences, and Ace Learning

Safety & Compliance

• Role-model all safety procedures — proactively recommending improvements to safety standards
• Conduct regular preventative safety and fire inspections, taking immediate corrective action on any shortcomings
• Implement procedures to maintain a clean, safe, and welcoming store environment

Who You Are

You're a people person in the truest sense; outgoing, warm, and the kind of leader teammates want to work for and customers remember by name. You don't just deliver good service; you set the standard for it and hold the team to it with pride, not pressure.

You're not looking for a placeholder job. You see this role as a real career opportunity and you treat every shift as a chance to grow into the next one. You lead by earning trust, you know your team, you show up for them, and you don't ask others to do what you won't do yourself.

Lincoln Creek Lumber has been part of this community for over 100 years. You want to be part of what keeps that going.

• Outgoing, personable presence - someone who brings energy and puts people at ease
• Outstanding customer service instincts; you're a helper and a standard-setter by nature
• Willingness to listen to others; teammates, customers, and management alike
• High school diploma or GED required; bachelor's degree or equivalent experience preferred
• Project management experience or equivalent coursework preferred
• Minimum 3 years of leadership experience in a retail or customer service setting desired
• Proficient computer skills; quick to learn and navigate new programs
• Clear written and verbal communication
• Ability to motivate and lead associates storewide in an impartial manner
• Independently motivated with proven time-management skills
• Capable of delegating tasks efficiently
• Strong organizational skills and attention to detail
• Strong analytical and mathematical skills
• Valid in-state driver's license with an acceptable driving record
• Reliable and punctual; your team counts on you
• Bilingual in Spanish (verbal and written) strongly desired
• Pride in a job well done

Physical Requirements:

• Ability to stand for extended periods
• Flexibility to reach and bend while performing job duties
• Ability to lift 60 lbs. without assistance

Benefits:

• Medical/Rx
• Dental
• Voluntary Vision
• Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Annual bonus based on net profits
• 401(k)
• Paid sick time: 1 hour per 40 hours worked
• Paid Vacation
  • First Year: 3.34 hours per month(40 hours per calendar year)
  • Years 2-7: 6.67 hours per month (80 hours per calendar year)
  • Years 8 : 10 hours per month (120 hours per calendar year)
• Holidays:
  • Easter
  • Thanksgiving
  • Christmas
  • Employee Birthday (Floating Holiday)

If you've got the drive, the people skills, and the ambition to grow, we want to hear from you. Bring your energy and commitment to great service. We'll handle the rest.

Salary : $21 - $24