What are the responsibilities and job description for the Transit Dispatcher position at Lincoln County?

Lincoln County Transit is looking for a Transit Dispatcher to join their team in their mission to connect all parts of Lincoln County. This person will dispatch and schedule for Lincoln County Transportation Service District (TRANSIT) system, which includes Dial-A-Ride and regular Transit Operations. As well as assist in revenue and customer tracking.

$21.22 per hour

Plus benefits

Lincoln County offers a comprehensive benefits package including:

Medical, Dental, & Vision Coverage
11% County contribution to 401(k)
County funded Health Savings Account (HSA)
$40,000 County Paid Life Insurance
Employee Assistance Programs (EAP)

Coordinate ride requests from the public:

Receive ride requests from the public via the telephone.
Dispatch buses in response to customer needs and requests.
Operate two-way radio.
Document incidents, complaints and general information received.

Receive trip sheets, vehicle inspection reports, and other information (written or verbal) from transit drivers:

Receive receipts and makes deposits of monies (fares) collected.
Issue road advisories to bus drivers as needed.

Assist in the preparation of flyers and media information to publicize system information and special events:

Utilizes telephone and computer to maintain, update and monitor client files.

Serve as a liaison between the public and the transit system

Alert proper authorities and follows established policies and procedures in a calm and focused manner in the case of bus incidents or accidents.
Assist walk-in clients at the customer service window.
Promote good public and client relations by providing a friendly, positive, accurate and efficient service.
Handle sensitive information and matters in a discreet and tactful manner.
Receive, records and stores lost and found articles.

Assist in the training of new dispatchers in policy, procedure, customer protocols and general office skills.

EDUCATION

High School Diploma / GED

EXPERIENCE

One-year similar experience or any combination of experience and training which demonstrates the ability to perform the above-described duties.

Desirable Qualifications: Bilingual competencies for Latino population are preferred.

Knowledge of/Ability to:

Working knowledge of Lincoln County geography.
Knowledge and comprehension of clerical office procedures including record keeping and reporting.
Knowledge of public transit operation practices and procedures.
Bus routes, schedules, and street locations within the transit system service area.
Complete hands-on fire extinguisher training.

REASONABLE ACCOMMODATIONS

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Lincoln County, OR | Official Website
Transit | Lincoln County, OR

For more information or to obtain the full job description, please reach out to jobs@co.lincoln.or.us
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