EMS Operations Manager

Brief Job Summary
This position is responsible for managing the operational aspect of the county"s emergency medical service division. Job Responsibilities
~ Supervises the day-to day activities of the Shift Supervisors regarding scheduling; ensures proper ambulance coverage for the county; delivery of service; response times; reviews and approves vacation requests; reviews and verifies timesheets.

~ Coordinates, monitors, and evaluates requests for EMS coverage and services at special events.

~ Attends specialized workshops and training sessions

~ Assists in employee recruitment, selection, retention, scheduling, and development

~ Coordinates the division"s emergency action plan

~ Performs investigations related to customer complaints, personnel issues, accidents/incidents, FMLA, workers" compensation incidents, etc.

~ Participates in and prepares reporting for internal and external committees, including Peer Review Committee, Safety Committee, Metrolina Healthcare Preparedness Coalition, and serves as the chairman of the equipment committee.

~ Ensures compliance with NCOEMS; NCAREMS; NIOSH; OSHA; and safety regulations and serves as the department Safety Officer and Infection Control Officer.

~ Responds to and provides emergency medical care to the general public as required.

~ Performs the duties of the EMS Manager in his or her absence.

~ Performs other related duties.
Minimum Qualifications
~ Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

~ Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.

~ Possession of or ability to readily obtain a valid driver"s license issued by the State of North Carolina for the type of vehicle or equipment operated.

~ Possession of or ability to readily obtain appropriate state EMS certification(s), including NC Paramedic and NR Paramedic certification.
Knowledge, Skills and Abilities
Knowledge and Skills Required - ~ Knowledge of emergency medical service principles and practices.

~ Knowledge of relevant local, state and federal laws.

~ Knowledge of personnel management principles.

~ Knowledge of budget and grant management principles.

~ Knowledge of computers and job-related software programs.

~ Skill in managing the maintenance of EMS equipment.

~ Skill in management and supervision.

~ Skill in problem solving.

~ Skill in responding effectively to emergency situations.

~ Skill in the provision of emergency medical care.

~ Skill in prioritizing and planning.

~ Skill in interpersonal relations.

~ Skill in oral and written communication.
Work Environment/Physical Requirements
~ The work consists of varied management, administrative, supervisory, and emergency medical duties. The variety of tasks to be managed contributes to the complexity of the position.

~ The purpose of this position is to manage the operational aspect of the county"s emergency medical service division. Successful performance helps ensure the efficient and effective provision of services to the general public.
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